FRONT DESK REPRESENTATIVE

To hire the very best team members, Chukchansi Gold understands we have to make the very best offer. In addition to our competitive wages and employee perks, Chukchansi Gold team members receive $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more. Join the team at Chukchansi Gold and enjoy the best benefits package in the Valley!

Chukchansi Gold team members enjoy unrivaled perks. You’ll also receive free and discounted meals in the Team Dining Room, paid time off, holidays gifts and raffles. Additionally, discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park.

Voted the Valley’s No. 1 best local employer, Chukchansi Gold Resort & Casino is California’s premier integrated resort offering lively gaming, world-class entertainment and luxurious accommodations, welcoming thousands of guests each year.
 

Job Description:

SUMMARY:

Responsible for the successful overall activities related to the Front Desk of the Hotel, ensuring smooth and efficient operations.
    
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

•    Interacts effectively with the public and Team Members. Performs excellent customer service at all time.

•    Assists guests with the check-in process at the Hotel in a courteous and polite manner.

•    Answers guest questions regarding Hotel and property facilities, events and ensures that adequate information is given.

•    Assists guests with checkout at the end of their stay in an efficient and timely manner.

•    Handles guest complaints or concerns in a polite, courteously and efficient manner.

•    Ensures that the check-in and check-out process is handled in accordance with company policy by processing cash, credit card, prize redemption on guest accounts and credit transactions accurately thus protecting the company’s assets.

•    Works with the Bell Staff, Central Services and Housekeeping to ensure a high level of guest service.

•    Maintains working knowledge of the property, as well as special events on and near the property, in order to better serve the guests needs.

•    Assists if needed with Central Reservations.

•    Responsible for maintaining a consistent, regular attendance record.

•    Performs any reasonable request made by management.

PERFORMANCE REQUIREMENTS:
To perform this job successfully, an individual must be able to satisfactorily:
•    Perform job duties, demonstrate excellent work habits, and deliver exceptional service to internal and external guests.
•    Exhibit the highest degree of professionalism, including appearance, attendance, reliability, teamwork, ethics, integrity, and comply with all governing policies and procedures.
•    Employ positive and professional communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guest and co-workers at all times.
•    Maintain a high level of organization, including an orderly and neat work area and excellent time management skills leading to the highest levels of productivity.
•    Demonstrate a desire to succeed and willingness to help others succeed.
•    Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity.
•    Serve as contributing Team Members of CGRC enhancing operations in all its business endeavors.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 
•    Must pass department skills assessments and practicum. 
•    Professional disposition is required.
•    Luxury Hotel Experience is highly desired.
•    Excellent reasoning and problem solving skills desired.
•    Strong interpersonal people skills.
•    Satisfactory time management.
•    Demonstrated sales and customer service skills.
•    Ability work calmly in a high paste environment under procedural constrains.

    EDUCATION and/or EXPERIENCE:
•    High School diploma or GED preferred.
•    College education in full or part, desired.
•    Previous hotel, hospitality, or receptionist working experience is highly desirable.

    SPECIAL QUALIFICATIONS:
•    Ability to handle current technologies and computer programs.
•    Ability to handle high pressure situations.
•    Must be capable of remaining calm when responding quickly and appropriately to emergency situations.  
•    Must possess the ability to attend to multiple items and details simultaneously and with accuracy.

LANGUAGE SKILLS:
•    Ability to read, analyze, interpret and remember documents (i.e. safety rules, procedure manuals).  
•    Ability to write routine reports and correspondence.  
•    Ability to communicate clearly and professionally in English language is required.
•    Capacity to speak in variety of foreign languages preferred. (e.g. Spanish, French, Arabic or other)
•    Ability to learn and retain new information is required.

MATHEMATICAL SKILLS:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:
Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form.  Use good professional judgement. Ability to deal with problems involving several concrete variables.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. 

While performing the duties of this job, the Team Member is regularly required to talk or hear.  The Team Member is also regularly required to stand; walk; sit; and use hands to finger, handle, or feel objects, tools or controls.  The Team Member is occasionally required to reach with hands and arms, and to balance, stoop, kneel, crouch or crawl.

Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job.  

The noise level in the work environment is quiet to medium. When on the casino floor, the Team Member will be exposed to a smoke-filled environment.