Front Desk Representative
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YMCA of Central Stark County
OH
Summary
The Front Desk Representative provides excellent service to members and guests while managing inquiries and concerns. They are also responsible for promoting and selling YMCA memberships and programs to the community.
Job Description
POSITION SUMMARY:
This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. Delivers excellent service to all members, guests, and program participants, Responds to member and guest needs. Promotes membership and programs provided by the YMCA.
RATE OF PAY:
$11.65/hour commensurate w/ experience
AVAILABLE HOURS:
- Weekday afternoon shifts available.
- Must also be able to work 2 weekend shifts per month.
- Approximately 15-20 total hours per week.
QUALIFICATIONS:
- Eagerness to welcome, connect, and engage with others.
- Strong listener with the ability to empathize and problem solve.
- Ability to relate effectively to diverse groups of people.
- Previous customer service, sales, or related experience.
ESSENTIAL FUNCTIONS:
- Provides excellent service to members, guests, and program participants contributing to member engagement.
- Handles and resolves concerns.
- Promotes and sells memberships and programs.
- Builds relationships and helps connect community members to the YMCA.
Our Areas of Focus
The Y is a cause-driven organization that is for youth development, for healthy living and for social responsibility. That’s because a strong community can only be achieved when we invest in our kids, our health and our neighbors.
Defining our areas of focus:
YOUTH DEVELOPMENT: Nurturing the potential of every child and teen.
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HEALTHY LIVING: Improving the nation's health and well-being.
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SOCIAL RESPONSIBILITY: Giving back and providing support to our neighbors.
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Opportunities for All
The Y is for everyone. Our programs, services and initiatives: enable kids to realize their potential, prepare teens for college, offer ways for families to have fun together, empower people to be healthier in spirit, mind and body, prepare people for employment, welcome and embrace newcomers and help foster a nationwide service ethic.
Founded
1866
Company size
501-1,000 employees
Industry
Non-profit Organization Management
Org type
Nonprofit
Headquarters
Canton, Ohio
Our Areas of Focus
The Y is a cause-driven organization that is for youth development, for healthy living and for social responsibility. That’s because a strong community can only be achieved when we invest in our kids, our health and our neighbors.
Defining our areas of focus:
YOUTH DEVELOPMENT: Nurturing the potential of every child and teen.
--------------------------------------------------------------------------------
HEALTHY LIVING: Improving the nation's health and well-being.
--------------------------------------------------------------------------------
SOCIAL RESPONSIBILITY: Giving back and providing support to our neighbors.
--------------------------------------------------------------------------------
Opportunities for All
The Y is for everyone. Our programs, services and initiatives: enable kids to realize their potential, prepare teens for college, offer ways for families to have fun together, empower people to be healthier in spirit, mind and body, prepare people for employment, welcome and embrace newcomers and help foster a nationwide service ethic.
Founded
1866
Company size
501-1,000 employees
Industry
Non-profit Organization Management
Org type
Nonprofit
Headquarters
Canton, Ohio
