Front Desk Receptionist, Cumberland University Health Services Clinic
Boost your chances before you apply.
CUMBERLAND UNIVERSITY
TN
Summary
The Front Desk Receptionist serves as the primary point of contact for the clinic, managing patient check-ins, scheduling, and administrative tasks. They also support providers with chart preparation, billing processes, and maintaining patient confidentiality in accordance with HIPAA policies.
Job Description
Job DetailsJob Location: Cumberland University - Lebanon, TN 37087Front Desk Receptionist – Full‑Time
Cumberland University Health Services Clinic –
311West Spring Street, Lebanon, TN
How to Apply
Interested candidates should submit a resume in person to Cumberland University Health Services Clinic at 311 West Spring Street, Lebanon, TN or via email [email protected]
Position Summary Cumberland University Health Services Clinic is seeking a reliable, organized, and welcoming Front Desk Receptionist to serve as the first point of contact for students, faculty, and staff accessing campus health services. The ideal candidate is professional, personable, and able to manage a fast‑paced environment while maintaining accuracy and confidentiality.
Key Responsibilities
Greet and check in patients with a friendly, professional demeanor
Answer incoming calls, respond to inquiries, and route messages appropriately
Schedule and manage appointments using the clinic’s electronic medical record (EMR) system
Verify student eligibility, collect necessary documentation, and assist with forms
Maintain an organized front desk, lobby, and patient flow throughout the day
Support providers by preparing charts, updating patient information, and ensuring accurate documentation
Handle daily administrative tasks including filing and record management
Assist with billing processes, insurance verification, and payment collection as needed
Protect patient confidentiality and comply with HIPAA and university policies
Provide general information about clinic services, hours, and campus health requirements
Collaborate with clinic staff to ensure a smooth, efficient, and student‑centered experience
Qualifications
High school diploma or equivalent required; some college or healthcare coursework preferred
Prior experience in a medical office, clinic, or customer‑service role strongly preferred
Strong communication and interpersonal skills
Proficiency with computers and comfort learning EMR systems (Athena experience is a plus but not necessary)
Ability to multitask, prioritize, and remain calm under pressure
Professional appearance, reliability, and a positive attitude
Commitment to confidentiality, accuracy, and excellent service
Schedule & Compensation
Full‑time position
Monday–Friday schedule aligned with clinic hours
Competitive pay based on experience
Qualifications
