Front Desk Receptionist
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Carlyle House, Inc.
OH
Summary
The receptionist is responsible for greeting residents and visitors, managing telephone inquiries, and performing various clerical duties. They also ensure building safety by monitoring surveillance and alarm systems while maintaining the lobby area.
Job Description
Job Descriptions
Part-time concierge/receptionist position. Person needs to be flexible to help cover extra shifts, when needed as part of a team.
Overview
Enhance resident services and provides up to date information in a more efficient and timely manner. Greets residents and visitors, answers the telephone and responds to both routine inquiries and emergencies, relays calls to the proper department and performs a variety of related clerical duties. This position reports to the Business Office Manager or other assigned manager.
Physical Requirements:
This position demands good physical and mental health. The concierge might be required to lift, catty, walk, sit, push, pull and work a flexible schedule, must be able to move during work hours and able to lift and/or carry 20 pounds.
Duties:
- Greets residents and provides general assistance to visitors, prospective residents, and families.
- Uses proper telephone skills.
- Ensures safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity.
- Maintains visitor sign in/out book, reservation book for guest rooms, and completes maintenance request work orders.
- Completes daily check-in procedure.
- Maintains emergency contact information.
- Informs supervisor of any resident issues or concerns.
- Maintain coffee, water and snack station in the lobby area.
- Makes sure the lobby has fresh flowers and is appropriately appointed.
- Assist other departments with administrative functions.
- Completes all required daily shift tasks as per community established by the ED up to and including rolling over the phones at a consistent time daily.
- Attends all required training, in-service, and staff meetings.
- Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.
- Maintains a positive and professional demeanor toward residents, visitors, families, and co-workers.
- Adheres to all policies and procedures of The Carlyle House.
- Performs other duties as assigned.
Job Type: Part-time
Required Education:
High school or equivalent
