Front Desk Reception, Hospitality, & Safety Manager (Open to MTW Alumni Only)

About the Organization 

More Than Words (MTW) is a nonprofit social enterprise that empowers youth who are in the foster care system, court involved, homeless, or out of school to take charge of their lives by taking charge of a business.

MTW is an exemplary organization that has continually held up a mirror to identify areas for improvement and accountability; that ethic is part of the culture and fabric of MTW and it extends to our commitment to ensure our staff and board reflect the racial and ethnic diversity and lived experiences of the young adults we are privileged to serve. People of color are highly encouraged to apply.

Position Summary

The MTW Front Desk Reception, Hospitality & Safety Manager serves as the first point of contact for youth, staff, volunteers and visitors coming to the MTW Boston location. This role creates a welcoming, safe, and organized environment while supporting daily operations and maintaining safety protocols at More Than Words. The position plays a critical role in upholding the organization’s mission to provide a secure, supportive, and positive space for youth development and job training, while also being a key role to maintain safety protocols. The manager reports to the Boston Site Director.

Key responsibilities of this position include, but are not limited to: 

Front Desk & Reception

• Greet and welcome youth, staff, volunteers and visitors in a friendly, professional manner
• Answer phones, respond to inquiries, and direct guests appropriately
• Manage sign-in/sign-out procedures for youth, volunteers, and visitors
• Create name tags for all youth, volunteers and visitors
• Maintain accurate attendance and visitor logs

Hospitality & Customer Service

• Create a warm, inclusive, and respectful environment for all participants and guests
• Assist volunteers and guests with general information about programs and services
• Support events, meetings, and daily activities as needed
• Maintain a clean, organized, and welcoming front desk and common areas

Safety & Security

• Monitor facility entrances and ensure adherence to safety and access protocols
• Verify identification and authorization for youth, volunteers and visitors
• Enforce organizational safety policies and emergency procedures
• Respond calmly to safety concerns or incidents
• Communicate concerns promptly to supervisor or program leadership

Operational Support

• Respond to customer service emails in a timely and professional manner
• Coordinate donation logistics, including dispatch, scheduling, and calendar management
• Assist with basic marketing and social media tasks, including posting updates and sharing program information

Administrative Support

• Perform basic administrative tasks such as supply ordering, data entry, and scheduling support
• Distribute mail, supplies, and messages to staff and program areas

Qualifications

• High school diploma or equivalent (required)
• 21 years of age
• MTW Alumni having completed 2 years of MTW graduate career services
• Experience in reception, hospitality, customer service, or youth-serving environments preferred
• Basic computer skills (email, data entry, scheduling systems)

Desired Skills & Attributes

• Warm, approachable, and culturally responsive demeanor
• Strong attention to detail and situational awareness
• Ability to set boundaries and enforce policies respectfully
• Reliability, punctuality, and professionalism
• Experience working with youth, volunteers, or community organizations a plus

Schedule: Monday – Friday 9 AM - 5PM at our Boston site. Occasional evening or weekend hours may be scheduled in advance on mutual agreement for events or presentations. 

Compensation: $52,000 - $57,749; commensurate with skills and experience    

Benefits:

• Medical and Dental Insurance    

• 401K with up to 3.5% Employer Match    

• Optional tax saving Flexible Spending Accounts (FSA) for health, dental, dependent care, transportation and parking     

• Generous paid vacation and sick time    

• Significant growth opportunities and professional development    

• Employee Discounts    

To Apply: Please include both resume and a cover letter.     

All of MTW’s sites are commuter friendly and are conveniently located near public transportation.       

Background Checks:

More Than Words requires all staff, service members, volunteers, board members and youth over 18 years of age to undergo background checks. More Than Words is a CORI friendly organization and reviews CORIs on a case-by-case basis.     

MTW EEO Statement:

MTW is an equal opportunity employer, fully committed to achieving a diverse and inclusive workplace that embraces and encourages applicants of every background. The organization's policy regarding equal employment opportunity means that all decisions regarding recruitment, hiring, benefits, wage and salary administration, scheduling, disciplinary action, and termination will be made without unlawful discrimination on the basis of sex, gender, race, color, age, national origin, religion, disability, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, citizenship status, pregnancy or maternity, veteran status, or any other status protected by applicable federal, state or local law. If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to HR@MTWyouth.org.