Front Desk & Patient Experience Coordinator

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Dynamic Front Desk & Patient Experience Coordinator
Part time position M-Th, 1:00 pm – 6:00 pm – Grand Island, NY

About the Role
Are you the kind of person who can light up a room—whether it’s in person or over the phone? Do you thrive on juggling tasks with a smile while making every patient feel like the most important person in the building? We’re looking for an energetic, people-loving multitasker with impeccable organizational skills and a genuine passion for customer care. In this role, you’ll be the heartbeat of our clinic, creating a welcoming environment while keeping our front desk running like clockwork.

About Trilogy
At Trilogy, we believe healthcare should feel personal, welcoming, and empowering. Our family of practices at Trilogy Wellness—provides patient-centered care that blends clinical excellence with genuine compassion. We’re more than just a workplace; we’re a team of passionate professionals who support each other, celebrate successes, and work together to make a difference in our community. Every role, from our clinicians to our front desk, plays a vital part in creating an environment where patients feel valued, heard, and encouraged on their path to recovery. If you’re looking to join a team that values both professional growth and a positive, people-first culture, you’ll feel right at home with Trilogy.

Responsibilities & Duties

·        Greet and engage every patient with a warm, professional, and friendly demeanor—both in person and on the phone.

·        Schedule all incoming patients and register them in the EMR system.

·        Obtain initial authorizations from insurance companies and updated prescriptions.

·        Accurately collect and record patient payments daily.

·        Timely fax, scan, and follow up on documentation (referrals, Plans of Care, re-evaluations).

·        Resolve scheduling conflicts in collaboration with therapists

·        Route phone calls and messages efficiently.

BENEFITS & PERKS:

• Hourly Rate: $18- $22 - Benefits commensurate with experience
• Flexible PTO (Paid time off)
• Health Benefits: Health, Dental, and Vision Insurance
• Health Savings Account
• 401k plan

JOB REQUIREMENTS:

• Medical Front Desk Experience Preferred
• Knowledge in Insurances Eligibility and Authorizations
• Knowledge with EMR systems

Compensación: $18.00 - $24.00 per hour

Our company proudly operates a network comprising six outpatient physical therapy clinics, five school district contracts offering both occupational and physical therapy services, and four medically oriented gyms. Each of these establishments is committed to serving the dynamic community of Western New York.