Front Desk Operations - Desk Attendant II

Job Title

Front Desk Attendant

Department:

Student Recreation Center

Reports to:

Member Services and Outreach Coordinator

Pay Rate:

$16.90 per hour

Hours:

This is a part-time (20 hours/week), position with expected hours to be worked during business hours of Monday through Friday, 5:30 a.m. to 12:30 a.m., including weekends and academic breaks.

Job Summary:

Under the supervision of the Member Services Coordinator, the Front Desk Attendant supports the general operations of the Student Recreation Center (SRC) front desk by providing exceptional hospitality, assisting members and guests, and supporting all Titan Recreation programs and services.

Essential Job Functions:

Front Desk Operations

• Provide excellent hospitality by greeting members and guests upon arrival and creating a welcoming environment.
• Monitor facility access to ensure only authorized individuals enter the building and that all members, guests, and visitors follow established SRC policies.
• Answer telephone, walk-in inquiries, and emails regarding SRC programs and services.
• Respond to general questions from members and visitors.
• Assist with membership sales, renewals, and account inquiries.
• Process and book all registrations per established procedures (memberships, personal training, programs).
• Check in/out equipment and ensure accurate tracking of inventory.
• Ensure all guests/visitors are checked in and issued an ID badge.
• Maintain a clean and organized front desk and lobby area.
• Support daily operations by communicating important information to professional and student staff.
• Adhere to all policies and procedures outlined in the Front Desk Manual.

Administrative Tasks

• Assist in maintaining, updating, and revising filing systems, forms, and reports.
• Prepare accident, missing item, and incident reports as required.
• Notify appropriate University personnel in emergency situations.

Promotional & Department Support

• Maintain up‑to‑date knowledge of SRC and Titan Recreation programs, services, and events.
• Promote a positive and welcoming image of the SRC through daily interactions with members and guests.
• Serve as a key point of promotion for SRC activities and programs by providing accurate information, encouraging participation, and assisting with sign‑ups.
• Support outreach initiatives by participating in tabling, on‑campus events, and other engagement efforts.
• Assist in the distribution of marketing materials and help connect students with upcoming opportunities and resources.

Safety & Compliance

• Maintain strict adherence to safety procedures.
• Attend all scheduled safety meetings.
• Attend and participate in mandatory training and meeting sessions.

Customer Service & Collaboration

• Provide welcoming and attentive hospitality to all members, guests, and visitors.
• Establish and maintain positive working relationships with ASI staff and departments, as well as other University partners.
• Support a collaborative team environment by communicating effectively and assisting staff across Titan Recreation programs and services.

Customer Service & Collaboration:

• Establishes and maintains working relationships with various A.S. and University departments

Safety:

• Ensures all operations are conducted with safety of customers as first priority, and in accordance with the Injury and Illness Prevention Plan and other safety policies.
• Reports accidents to supervisor and reviews changes required to avoid reoccurrence.
• Reports maintenance problems and/or broken and unsafe equipment to the appropriate party or supervisor immediately

Requirements:

Must be a currently enrolled California State University Fullerton student in good academic standing

Must obtain a nationally recognized First Aid/CPR/AED Certification (American Red Cross preferred) – within 30 days of employment

Trainings:

• Must complete:
  • Bloodborne Pathogens
  • Campus Health and Safety Requirements
  • CSU’S Discrimination Harassment Prevention Program
  • Data Security and FERPA
  • Gender Equity and Title IX
  • Injury and Illness Prevention Program (IIPP)
  • First Aid/CPR/AED

within 30 days of hire

Work Environment:

• General office environment
• Work is generally sedentary in nature, but may require standing and walking around campus.
• The working environment is generally favorable
• Lighting and temperature are adequate
• Work is generally performed in an office environment, with standard office equipment available

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Physical Demands:

• Must be able to lift, lower, push and pull loads ranging in weight from 5-35 lbs
• Must be able to carry loads ranging from 5-35 lbs for distances up to 20ft

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions