Front Desk Monitor
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Associated Asset Management (AAM)
AZ
Summary
The Front Desk Monitor is responsible for greeting residents and visitors, managing inbound calls, and providing administrative support to the community management team. They also monitor facility activity, ensure community rules are followed, and assist with event setup and breakdown.
Job Description
Join the Skyline Village Team!
Skyline Village in San Tan Valley, AZ, is a vibrant, design-forward community where modern living meets the natural beauty of the Sonoran Desert. With thoughtfully designed resort-style amenities, parks, sport courts, and scenic paths, Skyline Village is a dynamic and exciting place to work! The Front Desk Monitor creates a welcoming environment by greeting residents and guests, answering phones, assisting with inquiries, monitoring facility activity, and ensuring community rules are followed. This position is ideal for someone with strong communication skills who can maintain a safe atmosphere.
Primarily responsible for answering the phone lines, providing administrative support for staff and management, managing the front entrance and maintaining the reception desk, utilizing excellent customer service skills while greeting visitors and homeowners via phone and face-to-face.
Position Responsibilities:
- Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
- Partners with Administrative Support team and the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
- Filters inbound calls to determine appropriate direction.
- Greets all visitors/homeowners and determines their immediate needs.
- Monitors pickups/deliveries.
- Assist with event set up and break down as needed.
- Performs other related duties as directed.
Knowledge, Skills & Abilities:
- Excellent customer service and communication skills.
- Ability to offer support to administrative support staff with ever-changing needs.
- Ability to elicit information from callers and visitors in a professional and efficient manner.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization and tracking skills.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems.
- Ability to interact and work positively and effectively with staff at all levels.
- Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands & Work Environment:
- Sitting at workstation utilizing a computer in an office setting.
- Walking throughout property/facilities as needed.
- Setting up, taking down and stacking tables and chairs.
AAM has spent over 35 years doing one thing exceptionally well: managing communities that residents are proud to call home and boards are confident to lead.
With more than 1,000 associations under management, we work across single-family, master-planned, active adult, high-rise, condominium, and commercial communities. That breadth gives our clients something most management companies cannot offer, perspective. We have seen what works, what fails, and what a well-run community actually looks like over the long term.
Board members choose AAM because we treat their responsibility as our own. We bring financial discipline, operational expertise, and local accountability to every partnership. Our role is not to complicate governance, it is to simplify it, so boards can focus on vision rather than administration.
For professionals considering a career in community management, AAM offers something increasingly rare: a company large enough to provide resources and advancement, and grounded enough to make individual contributions matter. Our people stay because the work is meaningful and leadership is accessible.
AAM is a proud member of CAI, the Arizona Association of Community Managers (AACM), and holds BBB Accreditation.
Founded
1990
Company size
501-1,000 employees
Industry
Business Consulting and Services
Org type
Privately Held
Headquarters
Tempe, AZ
AAM has spent over 35 years doing one thing exceptionally well: managing communities that residents are proud to call home and boards are confident to lead.
With more than 1,000 associations under management, we work across single-family, master-planned, active adult, high-rise, condominium, and commercial communities. That breadth gives our clients something most management companies cannot offer, perspective. We have seen what works, what fails, and what a well-run community actually looks like over the long term.
Board members choose AAM because we treat their responsibility as our own. We bring financial discipline, operational expertise, and local accountability to every partnership. Our role is not to complicate governance, it is to simplify it, so boards can focus on vision rather than administration.
For professionals considering a career in community management, AAM offers something increasingly rare: a company large enough to provide resources and advancement, and grounded enough to make individual contributions matter. Our people stay because the work is meaningful and leadership is accessible.
AAM is a proud member of CAI, the Arizona Association of Community Managers (AACM), and holds BBB Accreditation.
Founded
1990
Company size
501-1,000 employees
Industry
Business Consulting and Services
Org type
Privately Held
Headquarters
Tempe, AZ
