Front Desk, Intake Coordinator - Weekends
Boost your chances before you apply.
On Demand / New Day Recovery LLC
Niles, OH, US
Summary
The Intake Coordinator serves as the first point of contact, greeting clients and managing incoming calls while supporting the admissions process. They are responsible for entering demographic and insurance data into the EMR system and coordinating communication between clinical and administrative teams.
Job Description
Company Overview:
New Day Recovery (NDR) is a premier detox and substance abuse residential facility located in Niles, Ohio. We're dedicated to transforming lives through comprehensive and compassionate addiction treatment services. Our mission is to provide personalized care that addresses the unique needs of each individual, empowering them to achieve long-term recovery and a brighter future.
Shift: Saturday & Sunday 10a-10p
Position Overview:
We are seeking a compassionate, professional, and organized
Front Desk, Intake Coordinator to join our growing behavioral health and substance use treatment team.
This position serves as the first point of contact for clients, families, referral sources, and community partners. The ideal candidate is welcoming, detail-oriented, able to multitask in a fast-paced environment, and passionate about helping individuals seeking recovery services.
Responsibilities:
- Greet clients and visitors in a professional and welcoming manner
- Answer and direct incoming calls while maintaining confidentiality
- Support intake and admissions processes
- Collect and enter demographic, insurance, and referral information into the EMR system
- Explain intake paperwork and program expectations to clients and families
- Maintain accurate intake logs, documentation, and front desk records
- Coordinate communication between clinical, medical, and administrative teams
- Provide compassionate support to individuals in emotionally sensitive situations
- Maintain HIPAA and confidentiality standards
Qualifications:
- Must be at least 18 years of age
- High School diploma or GED
- Successful completion of BCI/FBI background check
- Successful completion of pre-employment drug screen
Skills and Abilities:
- Previous healthcare, behavioral health, medical office, or customer service experience preferred
- Experience with EMR/EHR systems preferred
- Strong communication, organizational, and multitasking skills
- Ability to remain calm and professional in fast-paced or emotionally sensitive situations
- Proficiency with Microsoft Office and standard office technology
Benefits:
- Medical, dental and vision benefit programs
- 100% company paid life insurance plan
- Paid Time Off (PTO) begins accruing immediately upon first day of work
EEO/DRWP
New Day Recovery operates OH Medicaid-accepted withdrawal management and residential treatment programs with locations in Trumbull County. Together, we create an individualized treatment plan to encourage long-term recovery.
Our New Day Recovery counselors will give you the attention and medical care that you deserve. We pride ourselves on creating individual protocols based upon your needs to provide you an opportunity for life long recovery.
Founded
2016
Company size
51-200 employees
Industry
Mental Health Care
Org type
Partnership
Headquarters
Niles, OH
New Day Recovery operates OH Medicaid-accepted withdrawal management and residential treatment programs with locations in Trumbull County. Together, we create an individualized treatment plan to encourage long-term recovery.
Our New Day Recovery counselors will give you the attention and medical care that you deserve. We pride ourselves on creating individual protocols based upon your needs to provide you an opportunity for life long recovery.
Founded
2016
Company size
51-200 employees
Industry
Mental Health Care
Org type
Partnership
Headquarters
Niles, OH
