Front Desk Customer Service
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Location:
West Palm Beach, FL, US
Company:
Small Fish Big Fish Swim School and Sweet Peas Gymnastics
Summary:
The primary responsibilities include communicating with clients to schedule swim lessons, answering inquiries, and ensuring students are safely escorted to their classes. Additionally, the role involves using computer software for member registration and maintaining accurate records.
Requirements:
Hard Skills: Customer Service, Communication Skills, Interpersonal Interaction, Adaptability, Decision-Making, Organization, Multi-Tasking, Sales, Water Safety, Team Coordination, Professionalism, Fun Advocacy, Child Interaction, Record Keeping, Scheduling, Positive Impact
Experience: 2-5 years
Job Description:
Responsive recruiter
Small Fish Big Fish Swim School is a leading learn-to-swim facility in Palm Beach County. Business is thriving, and our dynamic team is looking for a vivacious and organized multi-tasker that thrives on interpersonal interaction in a family-oriented setting. Small Fish Big Fish Swim School is a leader in the aquatic industry that provides incredible swim lessons to children and adults in an energetic, loving, and safe environment. Ideal candidates must have a passion for water safety and want to help make a positive impact on others' lives.
Candidate Must:
- Be an advocate for fun
- Be professional
- Greet and welcome families
- Have good communication skills in-person/over the phone
- Love kids
- Demonstrate a strong desire to make a difference
- Display adaptability and decision-making skills in a fast-paced atmosphere
- Hustle
- Be a good first impression of the company on the phone and in-person
- Be comfortable not wearing shoes
Primary Functions of Position:
- Eager, frequent, and professional communication with clients in-person, on the phone, and through writing to schedule trials, lessons, answer inquiries, and collect tuition, responsible for kiddos getting to correct classes on pool deck
- Sharing friendly knowledge to guide purchases to increase sale transactions
- Provide assistance to students to and from the pool area to maintain a strict schedule that ensures lessons begin and end on time safely
- Utilize computer software to register new members, maintain accurate records, and collect tuition
- Coordinating with team members for smooth shift transitions and achieving quarterly goals
Education and Experience Requirements:
- High School Diploma
- 2 years of customer service experience and/or sales
Salary and Hours:
- Part-time and full-time available (15 - 40 hours a week)
- Shifts are 2:30 pm - 8:15 pm Monday - Wednesday, and Friday 10:45 - 7:00 PM and 8:00 am - 3:15 pm Saturday and/or Sunday.
- Salary begins at $14.00
Compensation: $14.00 per hour
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
At Small Fish Big Fish Swim School and Sweet Pea's Educational Gymnastics, we are always looking for new team members to embrace our core values of:
Safety
Safety First, During, After, and Always
Fun
We retain knowledge in a positive, encouraging environment.
Growth Mindset
Always learning attitude and encourage.
Connections
Bonds to our teammates, students, families, community, and water
Passion
Love what we do
Our Mission is:
To teach self-confidence, discipline, and well-being through the lifelong sport of swimming.
Our Motto is:
“Small fish become BIG fish by swimming in schools."
Our Vision is to:
- Touch as many lives as possible through our positive and fun in-water learning experiences.
- Develop and strengthen individual mental and physical health through sport.
- Educate the community on the dangers of childhood drowning and provide continuing drowning prevention education.
- Instill a life-long love of the sport of swimming.
- Always “WOW” our customers.
Member schools are independently owned and operated. Your application will go directly to the member school, and all hiring decisions will be made by the management of this school. All inquiries about employment at these schools should be made directly to the school location, and not to US Swim School Association.
