Front Desk Concierge (Overnight)

Overnight Concierge | Front Desk Agent (Overnight)

Stratton Amenities is a hospitality-driven concierge services company providing luxury,
hotel-style front desk concierge services for upscale apartment and condominium
communities. Our mission is to deliver an elevated residential experience
through warmth, professionalism, and attentive service, while ensuring
residents feel comfortable, supported, and secure at all times.

Position Overview

We are seeking a
professional, dependable, and hospitality-focused Overnight Concierge /
Front Desk Agent to represent the community during overnight hours at a
luxury residential high-rise.

This role is ideal
for a hospitality professional who thrives in a calm, composed environment and
understands that overnight operations require both elevated service and strong
situational awareness. The Overnight Concierge is responsible for delivering a
warm and polished guest experience while also supporting overnight operations
such as monitoring activity, conducting walkthroughs, responding to resident
concerns, and documenting incidents as needed. During overnight hours, this
role plays a critical part in maintaining order, professionalism, and
continuity until the daytime team arrives.

Schedule and Employment Type

• Overnight shifts, including weekends and
  holidays
• Full-time and part-time positions
  available

What We Offer

• Competitive hourly pay
• Stable and consistent overnight
  schedules
• Professional, supportive, and
  team-oriented work environment
• Performance-based recognition and
  rewards
• Opportunity to work in luxury
  residential communities
• Growth opportunities within hospitality
  and residential services

Key Responsibilities

• Welcome residents and guests with
  professionalism, warmth, and discretion during overnight hours
• Serve as the primary overnight front
  desk representative and point of contact for the community
• Deliver anticipatory, hospitality-driven
  service while managing overnight operations
• Conduct routine walkthroughs of common
  areas, amenities, and the property to ensure cleanliness, safety, and
  policy compliance
• Monitor lobby activity, surveillance
  cameras, and building access points to support a secure and comfortable
  environment
• Respond calmly and professionally to
  overnight resident concerns, including noise complaints, access issues,
  and general disturbances
• De-escalate situations when appropriate
  and escalate concerns according to established protocols
• Accurately document incidents,
  complaints, and unusual activity through detailed incident reports and
  shift logs
• Answer, screen, and route phone calls
  using polished and professional telephone etiquette
• Accurately log, secure, and manage
  resident packages and perform package inventory audits
• Assist residents with reasonable
  requests including directions, amenity access questions, transportation
  coordination, and general inquiries
• Enforce community policies consistently,
  professionally, and discreetly
• Maintain confidentiality and exercise
  sound judgment at all times
• Ensure the front desk, lobby, and common
  areas remain clean, organized, and presentable
• Provide clear and thorough handoff notes
  to oncoming team members

Position Requirements

• Previous experience in hospitality,
  concierge services, front desk operations, hotels, luxury residential
  communities, night audit, or upscale customer service
• Minimum of 1 to 2 years of experience
  delivering exceptional guest or resident service
• Excellent verbal and written
  communication skills
• Strong problem-solving skills and
  ability to remain composed under pressure
• Calm, reliable, and professional
  demeanor, especially during overnight hours
• Strong interpersonal skills with a
  hospitality-first mindset
• Organized, proactive, and self-motivated
  with strong attention to detail
• Ability to multitask and prioritize in a
  dynamic overnight environment
• Takes pride and ownership in both the
  position and the property
• Maintains a neat, polished, and
  professional appearance
• Ability to work overnight shifts,
  weekends, and holidays
• Comfortable working independently while
  following established protocols

Preferred Qualifications

• Experience as a hotel night auditor,
  overnight concierge, or overnight front desk agent
• Experience in luxury residential,
  boutique hotel, or upscale hospitality environments
• Experience handling incident reports,
  noise complaints, and overnight resident concerns
• Familiarity with access control systems,
  surveillance monitoring, and package management tools
• Bilingual skills are a plus

Equal Opportunity Employer

Stratton Amenities
is an equal opportunity employer. We believe diversity and inclusion are
essential to delivering exceptional hospitality and building meaningful
connections. We encourage applicants from all backgrounds who are passionate
about service excellence and professional responsibility to apply.