Front Desk Clerk, Yellowstone Vacations
Boost your chances before you apply.
Delaware North
MT
Summary
The Front Desk Clerk is responsible for greeting and registering guests, managing reservations, and processing payments. They also provide information about services and resolve guest concerns to ensure a positive experience.
Job Description
Overview
Delaware North Parks and Resorts is hiring seasonal Front Desk Clerks to join our team at Yellowstone Vacations in West Yellowstone, Montana. As a Front Desk Clerk, you must be friendly, outgoing, and customer-service focused when addressing guests, so making a great impression is key. If engaging with guests is your forte, your next career move has arrived; apply now to join our team.
Additional Details
- Weekly pay
- Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide
Life at Yellowstone Vacations
Looking for a job you love? Be part of a global team fortunate enough to live and work next door to Yellowstone National Park, our nation’s first National Park! Located a half mile from the West entrance to Yellowstone, with close access to Grand Teton National Park.
- Shared apartments/rooms available for $85/ week
- Housing costs include utilities and WiFi
- Coin-operated laundry on-site
- Free weight room available
- Free Coach tours (based on availablity)
- Access to tons of outdoor activities, including:
- Exploring the 2.2 million acres of Yellowstone National Park
- Visiting nearby hot springs, geysers, and hot spots
- Hiking,snowmobiling,skiing,snowshoeing, fishing, and much more
Unit Description
Our location at the West entrance to Yellowstone National Park is ideal for individuals who enjoy the great outdoors. Within minutes of town, you can be hiking in the mountains, fishing in streams and lakes, and exploring Yellowstone National Park! We offer employee housing in furnished shared apartments in West Yellowstone, as well as skiing, snowshoeing, and snowmobiling during the winter months.
Responsibilities
- Provide exceptional customer service by greeting, registering, and assisting guests throughout their visit
- Answer phone inquiries, provide accurate information about services, and manage reservations
- Process customer payments, including credit card transactions, cash handling, and maintaining accurate financial records.
- Outfit guests with appropriate attire and equipment for their scheduled activities
- Resolve guest concerns and issues promptly to ensure a positive experience
- Reconcile daily transactions, verify charges, complete required paperwork, and perform other assigned duties
Qualifications
- Good interpersonal communication skills in person and by phone
- Ability to read and comprehend the standard operating procedures manual
- Must be able to multitask and function professionally under pressure from guests and supervisors
- Must have a valid driver's license
- Strong organizational skills and attention to detail
- Ability to provide professional and courteous customer service in a fast-paced environment
Physical Requirements
- Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout the shift
Delaware North is a global leader in the hospitality and entertainment industry. The company annually serves more than a half-billion guests across three continents, including at high-profile sports venues, airports, national and state parks, restaurants, resorts, hotels and casinos. Building on more than a century of enduring partnerships and a commitment to local communities and sustainability, Delaware North’s vision is to delight guests by creating the world’s best experiences today while reimagining tomorrow.
Company size
10,001+ employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Buffalo, NY
