Front Desk Clerk, The Gideon Putnam
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Delaware North
NY
Summary
The Front Desk Clerk is responsible for greeting and registering guests while managing financial transactions and room accounts. They also coordinate with housekeeping and resolve guest issues to ensure a positive experience.
Job Description
Overview
Delaware North Parks and Resorts is hiring a full-time or part-time Front Desk Clerk to join our team at The Gideon Putnam in [Saratoga Springs, New York. As a Front Desk Clerk, you must be friendly, outgoing, and customer-service focused when addressing guests, so making a great impression is key. If engaging with guests is your forte, your next career move has arrived; apply now join our team.
Additional Details
Join our fun, collaborative team at The Gideon Putnam Resort and Spa. Located in Saratoga Springs, New York, there's so much to do in our small town, including weekly live music events, world-class horse racing, natural mineral springs, walking trails, and golf courses.
- Health, dental, and vision insurance*
- 401 (k) with company match*
- Paid vacation days and holidays*
- Paid parental bonding leave*
- Tuition or professional certification reimbursement*
- Weekly pay
- Free shift meal
- Employee discounts, including 30% off at restaurants and retail stores
- Friends and family discount on lodging
- Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide
*Available for full-time, year-round team members
Unit Description
Delaware North is the food and beverage, retail, and lodging partner at The Gideon Putnam, dating back to 2008. Set in Saratoga Spa State Park, The Gideon Putnam is a 7-minute walk from Saratoga Performing Arts Center and 7 miles from the boutique shops and restaurants of downtown Saratoga.
Responsibilities
- Greet and register guests via a centralized registration system and coordinate with housekeeping as needed
- Manage cash and credit card transactions while keeping accurate paperwork
- Resolve small guest issues immediately, delivering items to guests as needed
- Monitor and balance the daily figures, post room and tax charges on guest accounts
Qualifications
- Good interpersonal communication skills in person and by phone and previous customer service experience is beneficial
- Ability to multitask, function in a professional manner under pressure from guests and supervisors
- No high school diploma or GED required
Physical Requirements
- Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts
Delaware North is a global leader in the hospitality and entertainment industry. The company annually serves more than a half-billion guests across three continents, including at high-profile sports venues, airports, national and state parks, restaurants, resorts, hotels and casinos. Building on more than a century of enduring partnerships and a commitment to local communities and sustainability, Delaware North’s vision is to delight guests by creating the world’s best experiences today while reimagining tomorrow.
Company size
10,001+ employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Buffalo, NY
Delaware North is a global leader in the hospitality and entertainment industry. The company annually serves more than a half-billion guests across three continents, including at high-profile sports venues, airports, national and state parks, restaurants, resorts, hotels and casinos. Building on more than a century of enduring partnerships and a commitment to local communities and sustainability, Delaware North’s vision is to delight guests by creating the world’s best experiences today while reimagining tomorrow.
Company size
10,001+ employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Buffalo, NY
