Front Desk Clerk- Primary Care Clinic
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Henry Ford Health
Auburn Hills, MI, US
Summary
The Front Desk Clerk is responsible for managing patient check-in and check-out processes, verifying insurance authorizations, and handling administrative tasks such as appointment scheduling and medical record requests. They also support clinic operations by collecting co-payments and maintaining accurate daily financial reports.
Job Description
Company Description
At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.
Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.
Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.
Job Description
GENERAL SUMMARY
Schedule: 34 hours a week, Monday-Friday
Location: Auburn Hills, MI
Be the welcoming face and heartbeat of our Primary Care Clinic! As a Front Desk Clerk, you'll champion the patient experience from the moment they walk through our doors. You'll orchestrate seamless administrative operations while delivering exceptional customer service in a dynamic medical environment.
- Champion patient satisfaction by greeting and welcoming patients and visitors with warmth and professionalism, setting the tone for their clinic experience.
- Drive operational efficiency by expertly checking patients in and out, collecting essential documentation, and accurately verifying and entering demographic information into our systems.
- Navigate the authorization landscape by obtaining and verifying insurance authorizations and precertifications, ensuring patients and providers have the information they need.
- Manage critical administrative tasks including processing medical record release requests and orchestrating appointment scheduling and confirmations with precision and care.
- Optimize financial operations by promptly entering, reviewing, and submitting charges for patient procedures and services, collecting co-payments, and meticulously reconciling daily reports and deposits for accuracy.
- Support team success by providing comprehensive office and clerical support to your assigned area, enabling providers to focus on patient care.
Qualifications
EDUCATION/EXPERIENCE REQUIRED
- High School diploma equivalency OR 1 year of applicable cumulative job specific experience required
- Medical Office experience preferred
- Medical terminology experience preferred
- Epic EMR experience preferred
