Front Desk Associate- One Cardinal Way

Essential Duties & Responsibilities

• First point of contact with residents and guests. Communicates with residents and guests regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates.
• Prepares service requests, maintains key logs, maintains property activity records inclusive of security concerns and residential complaints, and facilitates in maintaining the front line of the building to ensure the property maintain it's controlled entry policies. 
• Maintains working knowledge of leasing policies and procedures. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures. Must serve as the property liaison between residents and all property personnel not limited to the corporate department
• Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks.
• Receives, logs and distributes packages to residents and obtains signature for package delivery.
• Performs administrative functions including, but not limited to: answering and screening telephone calls, typing and proofreading materials, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and more duties as assigned.
• Conducts front line screenings of guests upon arrival included but not limited to: questionnaire and temperature screenings.
• Other duties as assigned.

Skills

·       Strong attention to detail, follow-up and excellent organizational skills.

·       Ability to treat sensitive/confidential information with appropriate discretion.

·       Strong sense of urgency, adaptability, flexibility and resourcefulness.

·       The ability to function professionally under pressure, while managing multiple concurrent projects and deadlines.

·       Proven competencies in software applications and programs, particularly Microsoft Office, including Excel, Word, Power Point, and Outlook.  Excellent word processing and file management skills.

·       Good working knowledge of office equipment and procedures including computers, photocopiers, printers, fax machines, mailing equipment, telephone systems, filing systems, etc.

·       Must possess personal tact, discretion and good judgment. Excellent interpersonal, written and verbal communication skills.

• Strongly prefer experience in security detail, hospitality, and customer focused roles.
• Ability to learn and comply with legal and contractual requirements, including proven success ensuring customer compliance with contract terms
• Ability to resolve customer complaints by using independent judgment to assess the situation, quickly formulate potential solutions, and present options to the guest.
• Ability to organize activities and manage time efficiently to meet commitments and adapt to changing priorities, including unscheduled customer interactions in person and via phone and accommodating customer requests to reschedule appointments.
• Ability to professionally interact and relate to individuals with diverse backgrounds, including the ability to maintain professionalism when faced with agitated individuals.
• Ability to work weekend and evening hours

Supervisory Responsibility

This position has no supervisory responsibilities.

Education & Experience

·       High School Diploma or GED

·       1-2 years of required experience in Customer Service and Resident Retention.

Working Conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The Office Support Worker will have to spend long hours sitting and using office equipment and computers which can cause muscle strain. The Office Support Worker may also have to do some light lifting of supplies and materials from time to time.

Environmental Conditions

The Office Support Worker may have to manage a number of projects at one time, and may be interrupted frequently to meet the needs and requests of residents, clients and contractors. The Office Support Worker may find the environment to be busy, noisy and will need excellent organizational and time and stress management skills to complete the required tasks.

Sensory Demands 

Sensory demands include use of the computer, which may cause eyestrain and occasional headaches. The office may be noisy and busy making it difficult for the Office Support Worker to concentrate.

Mental Demands

The Office Support Worker will have to manage a number of requests and situations at one time. Stress may be caused by the need to complete tasks within tight deadlines.