Front Desk Associate
Boost your chances before you apply.
Hand & Stone - 23181 Village Shops Way - Estero, FL
FL
Summary
The associate is responsible for greeting clients, managing appointments, and processing payments to ensure smooth daily spa operations. They also promote and sell spa memberships, packages, and retail products to clients.
Job Description
Benefits:
- Health insurance
- Paid time off
- Training & development
- Wellness resources
- Bonus based on performance
- Dental insurance
- Employee discounts
- Flexible schedule
- Free food & snacks
About the Role:Hand & Stone Massage and Facial Spa is looking for an enthusiastic and customer-focused Front Desk Associate to join our team in Estero, FL! This is a fantastic opportunity to be the welcoming face of a premier spa experience, helping clients feel relaxed and valued from the moment they walk through the door.
Responsibilities:
- Greet and check in clients with a warm, professional demeanor
- Schedule and manage appointments using spa booking software
- Promote and sell spa memberships, packages, and retail products
- Handle client inquiries, concerns, and follow-ups with excellent customer service
- Process payments and maintain accurate transaction records
- Coordinate with massage therapists and estheticians to ensure smooth daily operations
- Maintain a clean, organized, and inviting front desk and lobby area
Requirements:
- Previous customer service, front desk, or receptionist experience preferred
- Strong communication and interpersonal skills
- Sales-driven mindset with the ability to meet membership and retail goals
- Ability to multitask in a fast-paced spa environment
- Proficiency with scheduling software or point-of-sale systems is a plus
- Flexible availability including evenings and weekends
- Positive, professional attitude and a passion for wellness and hospitality
About Us:Hand & Stone Massage and Facial Spa is a nationally recognized leader in affordable, high-quality spa services with locations across the United States. Our clients love us for our welcoming atmosphere, skilled therapists, and convenient membership programs that make self-care accessible year-round. Our team members enjoy a supportive work environment, competitive pay, and the rewarding experience of helping people look and feel their best every day.
With 600+ units across North America, Hand & Stone Massage and Facial Spa makes luxury spa services, including massage, facial, and body slimming & toning, accessible to a broader clientele. Our business has multiple revenue streams, including a monthly membership model that forecasts recurring revenue. Over the past 20 years, we have diversified our spa offerings to appeal to a larger audience, with nearly 600,000 members and growing nationwide. We are looking for health and wellness advocates with sales or business management experience to develop the Hand & Stone footprint in our 1300+ available trade areas. We are also #1 in monthly memberships per spa and #1 in revenue with five available profit streams.
Hand & Stone’s proven business model is successful as it is because of it’s multi-faceted approach. At our foundation, we offer our clients a monthly lifestyle membership program that empowers members to take charge of their wellness with regular rejuvenating massage and facial treatments at an accessible price point. To continue their wellness journey and to share it, we offer:
• Membership Model with Recurring Revenue
• Gift Cards
• Retail Products
• Service Upgrades
• Non-member Services
Founded
2004
Company size
51-200 employees
Industry
Wellness and Fitness Services
Org type
Privately Held
Headquarters
Trevose, Pennsylvania
With 600+ units across North America, Hand & Stone Massage and Facial Spa makes luxury spa services, including massage, facial, and body slimming & toning, accessible to a broader clientele. Our business has multiple revenue streams, including a monthly membership model that forecasts recurring revenue. Over the past 20 years, we have diversified our spa offerings to appeal to a larger audience, with nearly 600,000 members and growing nationwide. We are looking for health and wellness advocates with sales or business management experience to develop the Hand & Stone footprint in our 1300+ available trade areas. We are also #1 in monthly memberships per spa and #1 in revenue with five available profit streams.
Hand & Stone’s proven business model is successful as it is because of it’s multi-faceted approach. At our foundation, we offer our clients a monthly lifestyle membership program that empowers members to take charge of their wellness with regular rejuvenating massage and facial treatments at an accessible price point. To continue their wellness journey and to share it, we offer:
• Membership Model with Recurring Revenue
• Gift Cards
• Retail Products
• Service Upgrades
• Non-member Services
Founded
2004
Company size
51-200 employees
Industry
Wellness and Fitness Services
Org type
Privately Held
Headquarters
Trevose, Pennsylvania
