Front Desk Associate
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CLUB4 FITNESS
Birmingham, AL, US
Summary
The Front Desk Associate is responsible for providing exceptional customer service to members and prospects, including greeting guests and handling membership sign-ups. They also manage front desk administrative tasks and ensure the cleanliness of the club facility.
Job Description
Job Details: Job Location: Inverness (280) - Birmingham, AL, Position Type: Part Time, Education Level: Not Specified, Salary Range: $11.00 - $11.00Hourly, Travel Percentage: Negligible, Job Shift: Any, Reports to: General Manager
Front Desk:
Job Summary
The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.
Responsibilities of Front Desk Associate
1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk related activities including:
3. Answer phones in a friendly manner and assist callers with a variety of questions.
4. Check members into the PEAK/ABC IGNITE purchasing system.
5. Assist with the new membership signing-up process.
6. Take prospective members on tours of the Club facility.
7. Update member account information, as needed.
8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.
9. Assist in maintaining the neatness and cleanliness of the Club.
10. Complete daily Club cleaning assignments.
Qualifications: Qualifications/Requirements
1. Customer service background preferred.
2. Basic computer proficiency.
3. A passion for fitness and health.
4. Upbeat and positive attitude!
5. Punctuality and reliability is an absolute must!
6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
7. Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.
8. Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.
9. High School diploma/GED equivalent required.
10. CPR / AED certification preferred.
Physical Demands
1. Continual standing and walking during shift.
2. Continual talking in person or on the phone during shift.
3. Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.
4. Must be able to occasionally lift up to 50 lbs.
5. Regular exposure to certain chemicals related to cleaning products.
CLUB4 Fitness is a membership-oriented health facility offering a wide array of health and fitness equipment that allows members to achieve their health and fitness goals through regular exercise programs.
At every CLUB4 Fitness location, we have combined the best workout classes, an array of amenities with outstanding service, and an unbeatable clean, and safe atmosphere. From the building design to the variety of equipment, CLUB4 Fitness offers a truly unique experience.
Founded
2002
Company size
1,001-5,000 employees
Industry
Wellness and Fitness Services
Org type
Partnership
Headquarters
Madison , Mississippi
CLUB4 Fitness is a membership-oriented health facility offering a wide array of health and fitness equipment that allows members to achieve their health and fitness goals through regular exercise programs.
At every CLUB4 Fitness location, we have combined the best workout classes, an array of amenities with outstanding service, and an unbeatable clean, and safe atmosphere. From the building design to the variety of equipment, CLUB4 Fitness offers a truly unique experience.
Founded
2002
Company size
1,001-5,000 employees
Industry
Wellness and Fitness Services
Org type
Partnership
Headquarters
Madison , Mississippi
