Front Desk Associate at Hampton Inn Princeton WV
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VP Management
Princeton, WV, US
Summary
The Front Desk Associate is responsible for managing guest check-in and check-out procedures while providing professional assistance with inquiries and requests. They also coordinate with housekeeping and maintenance teams to ensure high standards and maintain accurate records using hotel management software.
Job Description
Join the elite team at Hampton Inn Princeton WV as a Front Desk Associate, where exceptional service and guest satisfaction are our top priorities. As part of VP Management LLC, a distinguished leader in the hospitality industry with a portfolio of over 50 properties and continuing expansion, you will play a vital role in delivering a memorable and seamless experience for every guest.
Responsibilities
- Welcome and assist guests with check-in and check-out procedures in a friendly and efficient manner.
- Handle guest inquiries, requests, and complaints with professionalism and a solutions-oriented approach.
- Accurately manage reservations and maintain front desk operations using hotel management software.
- Coordinate with housekeeping and maintenance teams to ensure rooms and facilities meet high standards.
- Process payments and balance cash drawers at the end of each shift.
- Maintain a clean and organized front desk area, promoting a positive first impression.
Requirements
- High school diploma or equivalent.
- Previous experience in front desk or customer service roles preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency with standard computer applications and hotel software is a plus.
- Availability to work flexible hours, including weekends and holidays.
Benefits
- Competitive hourly wage of $13.00 - $15.00, paid bi-weekly.
- Opportunities for growth within VP Management’s expanding portfolio.
- Supportive work environment fostering teamwork and excellence.
- Employee discount at Hilton properties nationwide.
- Training and development programs to enhance your skills and career.
About the Company
VP Management LLC is an elite property management company with an impressive and growing portfolio of over 50 hospitality properties across the country. Committed to delivering outstanding guest experiences, VP Management emphasizes quality, innovation, and community engagement. By joining our team, you become part of an expanding family dedicated to excellence in every aspect of hotel management.
Job Types: Full-time, Part-time
Launched in 1987, Fairfield by Marriott has become a global leader in the upper midscale hotel industry tier by offering a beautifully simple stay wherever guests travel, with a calming, reliable experience characterized by warm hospitality, all at a great value. The Fairfield Guarantee™ states: “Our heritage of warm hospitality inspires us to always provide an inviting and effortless experience. This is what we’ve always done, and what we will continue to do. And if you’re not satisfied with your stay, just let us know, and we’ll make it right. It’s that simple.”
With nearly 1,000 properties throughout the United States, Canada, Mexico, the Caribbean, Latin America, and Asia Pacific, guests can rely on Fairfield to meet their lodging needs wherever their travels take them. The popular Fairfield brand is designed to provide both business and leisure guests with just what they need so travel is uncomplicated and productive.
Founded
1970
Company size
5,001-10,000 employees
Industry
Hospitality
Org type
Public Company
Headquarters
Parsippany, New Jersey
Launched in 1987, Fairfield by Marriott has become a global leader in the upper midscale hotel industry tier by offering a beautifully simple stay wherever guests travel, with a calming, reliable experience characterized by warm hospitality, all at a great value. The Fairfield Guarantee™ states: “Our heritage of warm hospitality inspires us to always provide an inviting and effortless experience. This is what we’ve always done, and what we will continue to do. And if you’re not satisfied with your stay, just let us know, and we’ll make it right. It’s that simple.”
With nearly 1,000 properties throughout the United States, Canada, Mexico, the Caribbean, Latin America, and Asia Pacific, guests can rely on Fairfield to meet their lodging needs wherever their travels take them. The popular Fairfield brand is designed to provide both business and leisure guests with just what they need so travel is uncomplicated and productive.
Founded
1970
Company size
5,001-10,000 employees
Industry
Hospitality
Org type
Public Company
Headquarters
Parsippany, New Jersey
