Front Desk Agent | State College Holiday Inn Express

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

Shaner Hotels is excited to offer an outstanding career opportunity at the Holiday Inn Express State College at Williamsburg Square, located in beautiful State College, Pennsylvania. Whether you're cheering on the Penn State Nittany Lions, exploring the area's renowned arts and cultural festivals, enjoying outdoor recreation, or supporting the region's thriving business community, State College offers something for everyone.

Conveniently located just off Interstate 99 and only four miles from University Park Airport (SCE), our 106-room Holiday Inn Express provides guests with exceptional comfort and convenience. The hotel features spacious guest rooms and suites, 860 square feet of flexible meeting space, and our signature complimentary hot breakfast, all just minutes from downtown State College and the Penn State University campus.

As a member of the Shaner Hotels team, you'll be part of an award-winning hospitality organization committed to delivering exceptional guest experiences while providing associates with opportunities for professional development, career advancement, and long-term success. Whether you're beginning your hospitality career or looking to take the next step, the Holiday Inn Express State College offers a welcoming environment where you can grow, succeed, and make a lasting impact.