Front Desk Agent -Seasonal-Full Time, Part Time-On call
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DoubleTree by Hilton Hotel Portland
Portland, ME, US
Summary
The Front Desk Agent is responsible for registering guests, assigning rooms, and managing reservations via various communication channels. They also handle guest inquiries, process payments, and maintain accurate records of room availability and hotel services.
Job Description
Description
Doubletree Hotel Portland is managed by Stepstone Hospitality
Is seeking a Front Desk Agent who is able to work Full time, Part Time or on call this season
Must be able to work weekends and holidays
Dependable
Friendly
Likes to stay busy
Ongoing
Personable
Able to multi-task
Previous Hotel experience preferred.
Register and assign rooms to guests.
Issue room key and escort instructions to Guest Service Agent or directly to guest.
Sort, and track incoming mail and messages.
Transmit and receive messages using all communication avenues.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Keep record of room availability and rate.
Compute bill, collect payment, and make change for guests.
Make, confirm, and cancel reservations via all communication avenues.
Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
Make reservation, transportation, or entertainment reservations for guest.
Deposit guest valuables in hotel safe deposit box.
Ability to accurately use various office software.
EOE
About the company
DoubleTree by Hilton Hotel Portland
The newly renovated DoubleTree by Hilton Portland is proof that comfort and green living can work perfectly well together. Recognizing the importance of preserving the world in which we live and conserving its vital resources, we invite you to discover one of Portland Oregon’s first sustainable hotels. Our key initiatives extend to community outreach programs, waste reduction, energy efficiency and localized purchasing – all while delivering the relaxing and inviting lodging experience for which DoubleTree is renowned.
Conveniently located in the metro area, the DoubleTree by Hilton Portland is the largest hotel within walking distance of the Oregon Convention Center, Rose Garden Arena and Portland Memorial Coliseum.
Also just steps away, guests can sample tax-free shopping and the best of Portland’s restaurants and breweries. The MAX Light Rail stops just outside the hotel and offers service to the airport, as well as a free connection to downtown attractions, shopping and businesses.
At DoubleTree by Hilton Portland, business and leisure guests will encounter the ultimate in service and hospitality.
We have the 1,000-person Lloyd Center Ballroom, four other flexible ballrooms, and over a dozen other venues to handle meetings and gatherings of any size. Catering staff is on hand.
About the company
DoubleTree by Hilton Hotel Portland
The newly renovated DoubleTree by Hilton Portland is proof that comfort and green living can work perfectly well together. Recognizing the importance of preserving the world in which we live and conserving its vital resources, we invite you to discover one of Portland Oregon’s first sustainable hotels. Our key initiatives extend to community outreach programs, waste reduction, energy efficiency and localized purchasing – all while delivering the relaxing and inviting lodging experience for which DoubleTree is renowned.
Conveniently located in the metro area, the DoubleTree by Hilton Portland is the largest hotel within walking distance of the Oregon Convention Center, Rose Garden Arena and Portland Memorial Coliseum.
Also just steps away, guests can sample tax-free shopping and the best of Portland’s restaurants and breweries. The MAX Light Rail stops just outside the hotel and offers service to the airport, as well as a free connection to downtown attractions, shopping and businesses.
At DoubleTree by Hilton Portland, business and leisure guests will encounter the ultimate in service and hospitality.
We have the 1,000-person Lloyd Center Ballroom, four other flexible ballrooms, and over a dozen other venues to handle meetings and gatherings of any size. Catering staff is on hand.
