Front Desk Agent - Opera system

We are a dynamic and growing workforce solutions partner specializing in task force and local assignments within the hospitality industry and beyond. We collaborate with hotels, resorts, and other businesses nationwide to deliver expert-level interim and long-term support. While much of our work involves travel-based roles, we also offer local assignments for those seeking opportunities closer to home.

Job Summary:

The Front Desk Attendant serves as the primary point of contact for Travel Task Force team members at audit site accommodations or mobile base locations. This role ensures efficient check-in/out procedures, clear communication, and a welcoming environment to support the smooth execution of audit operations.

Key Responsibilities:

• Greet and assist team members and visitors in a professional and courteous manner
• Manage check-in/check-out processes, including issuing room keys and confirming reservations
• Maintain accurate records of occupancy, arrivals, and departures
• Coordinate with housekeeping, culinary, and operations teams to fulfill guest requests and resolve concerns
• Answer phones, direct calls, and respond to inquiries regarding schedules, accommodations, and facilities
• Monitor front desk area to ensure cleanliness, organization, and proper signage
• Handle and log delivery of supplies, mail, and essential documents for team members
• Report facility maintenance issues or safety concerns to appropriate personnel promptly

Qualifications:

• Must have Opera system experience
• Excellent verbal and written communication skills
• Strong interpersonal and customer service abilities
• Basic proficiency in scheduling, recordkeeping, and front desk tools or software
• Organized and detail-oriented with the ability to multitask
• Professional demeanor and problem-solving mindset
• Ability to work flexible hours, including evenings and weekends, as needed
• Comfortable working in a mobile or temporary work environment