Front Desk Agent - Hotel Weyanoke
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Hotel Weyanoke
Farmville, VA, US
Summary
The Front Desk Agent serves as the primary point of contact for guests, managing check-ins, check-outs, and reservations. They are responsible for maintaining accurate room statuses and providing exceptional hospitality and local recommendations.
Job Description
Front Desk Agent | Hotel Weyanoke, Farmville, Virginia
$13/hour | Full-time | Downtown Farmville
Hotel Weyanoke has anchored High Street since 1925. Seventy rooms, independent, no corporate playbook, and a front desk small enough that you're not a shift-worker in a rotation of fifteen. You're the person guests remember.
You'll have real ownership of how a stay goes, and real accountability when something needs fixing. If you want to hide behind a system, this is the wrong desk. If you want to actually solve things for people, keep reading.
What the job actually looks like
- Arrivals and departures. Check-ins, check-outs, room assignments, and the small acts of anticipation that turn a room into a stay.
- The desk as command center. Reservations, billing, payments, phones, guest messages, and packages. Cash drawer balanced, shift report clean, daily log accurate.
- Local expert. Guests ask what's worth doing in Farmville. You'll know, and your answer will be better than a brochure.
- Problem-solving in real time. Concerns get handled with empathy and follow-through, not a transfer to someone else.
- Selling, without the sales voice. Walk-in rooms, current rates, and packages, offered because they fit the guest, not because you have a quota.
- Coordination. Room status stays accurate because you're in constant contact with housekeeping and maintenance.
- Team backup. You'll pitch in with our hospitality and food and beverage teams when the day calls for it.
What you bring
- High school diploma
- One to two years of hotel front desk experience preferred, though we'll train the right person
- Comfort with Microsoft Office and Google Workspace; hotel PMS experience (RoomKey or similar) is a plus
- Clear communication, sharp attention to detail, and the composure to stay pleasant when the lobby is full
- Ability to work independently and as part of a team
- Genuinely nice. We're serious about this one. Skills we can teach.
The honest logistics
- Flexible availability required, including mornings, evenings, weekends, and holidays
- Standing for extended periods; lifting up to 40 pounds
What we offer
- A restored 1925 property in walkable downtown Farmville, not a highway exit
- A small team where your work is visible and your ideas get heard
- Part of the Taylor Hospitality portfolio, with room to move up or across properties
We have one promise to our guests: We Deliver Exceptional Experiences Every Step of the Way. The front desk is where that starts.
Additional Information: Kindly, be aware that the job description provided is not an exhaustive account of the activities, duties, or responsibilities entailed for this role. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the Team Member is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Up to Par Management and Taylor Hospitality are Equal Employment Opportunity companies, we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability.
About the Company: Up to Par Management | Taylor Hospitality Vision is to be an Exceptional Hospitality and Golf Management Company built by Exceptional Team Members who are Delivering on our Purpose to Positively Impact Others.
