Front Desk Agent | Homestead Courtyard by Marriott

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

Shaner Hotels has an exciting opportunity at our 100-room Courtyard by Marriott Miami Homestead. Ideally located in the heart of South Florida, our hotel provides guests with modern accommodations and convenient access to the area's top business destinations, restaurants, shopping, and world-renowned attractions.

Whether exploring the vibrant beaches of Miami, the natural beauty of Everglades National Park, Biscayne National Park, or beginning an adventure through the Florida Keys, guests enjoy an exceptional stay supported by the comfort and quality of the Courtyard by Marriott brand.

Our hotel features thoughtfully designed guest rooms, complimentary high-speed Wi-Fi, flexible workspaces, a fitness center, an outdoor pool, meeting space, and The Bistro, offering fresh breakfast, dinner, and evening beverages in a welcoming atmosphere.

If you're passionate about hospitality and committed to delivering outstanding guest service, Courtyard by Marriott Miami Homestead offers an exceptional opportunity to grow your career with Shaner Hotels. Join a team dedicated to excellence, collaboration, and creating memorable guest experiences.