Front Desk Agent | Fairfield Inn Harrisburg International Airport

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

Shaner Hotels has an exciting opportunity at our Fairfield Inn & Suites Harrisburg Airport Hershey Area. Conveniently located adjacent to the terminal at Harrisburg International Airport, our hotel offers the perfect opportunity to begin or grow your hospitality career in Central Pennsylvania.

Featuring 123 spacious guest rooms, our property is the closest hotel to the airport, providing exceptional convenience for both business and leisure travelers. Guests enjoy a variety of amenities, including complimentary breakfast, a fitness center, flexible meeting space, and an inviting lobby lounge serving lunch, dinner, and handcrafted cocktails.

With a commitment to outstanding service and guest satisfaction, the Fairfield Inn & Suites Harrisburg Airport Hershey Area provides a welcoming environment where associates can develop their skills and build a rewarding career.

If you're passionate about hospitality and enjoy creating memorable guest experiences, join the team at Fairfield Inn & Suites Harrisburg Airport Hershey Area and become part of the Shaner Hotels family.