Front Desk Agent at Sandestin Golf & Beach Resort

Job Description:

Join the front lines of one of the Gulf Coast’s most dynamic resort experiences at Sandestin Golf & Beach Resort. As a Front Desk Agent, no two days are the same—you’ll meet guests from around the world, be at the center of the resort’s energy, and play a key role in shaping unforgettable vacations. If you thrive in a fast-paced, high-volume environment and enjoy staying busy, this role keeps you engaged, challenged, and constantly learning. Plus, you’ll gain valuable hospitality experience at a large-scale resort with opportunities to grow your career while working alongside a team that values service, teamwork, and creating exceptional guest moments.

Summary

The Front Desk Agent at Sandestin Golf & Beach Resort is the first point of contact for guests and plays a critical role in delivering an exceptional arrival and departure experience. This position operates in a fast-paced, high-volume environment, managing a large number of daily check-ins and check-outs while maintaining a warm, professional, and efficient demeanor. The ideal candidate thrives under pressure, excels at multitasking, and is passionate about hospitality.

Key Responsibilities

• Greet guests upon arrival with a welcoming and professional attitude, creating a positive first impression
• Efficiently manage high-volume check-ins and check-outs, ensuring accuracy and speed
• Verify reservations, assign rooms, and issue room keys in accordance with resort standards
• Handle guest inquiries, requests, and concerns promptly and professionally
• Process payments, post charges, and maintain accurate guest accounts
• Coordinate with housekeeping, maintenance, and other departments to ensure room readiness and guest satisfaction
• Maintain knowledge of resort amenities, dining options, activities, and local attractions to assist guests
• Resolve guest issues with a service-first mindset, escalating when appropriate
• Adhere to all cash handling, safety, and security procedures
• Maintain a clean, organized, and professional front desk area at all times

Qualifications

• Previous front desk, hospitality, or customer service experience preferred
• Experience in a high-volume resort or hotel environment strongly preferred
• Strong communication and interpersonal skills
• Ability to multitask and remain composed in a fast-paced setting
• Proficiency with property management systems (PMS) and basic computer skills
• Flexible schedule, including evenings, weekends, and holidays

Physical Requirements

• Ability to stand for extended periods (up to 8+ hours per shift)
• Frequent walking, reaching, bending, and lifting up to 25 lbs
• Ability to work continuously in a busy lobby environment with high guest traffic
• Strong manual dexterity for handling keys, credit card machines, and computer systems
• Ability to hear and communicate clearly in a high-noise, fast-paced setting

Work Environment

• Fast-paced, high-volume resort setting with frequent guest interaction
• Requires the ability to handle multiple tasks simultaneously while maintaining attention to detail
• High guest expectations requiring professionalism, responsiveness, and problem-solving skills

Why Join Us

At Sandestin Golf & Beach Resort, you’ll be part of a dynamic hospitality team delivering memorable experiences in one of the premier resort destinations on the Gulf Coast. This role offers the opportunity to grow within a large, diverse resort operation while developing valuable guest service and operational skills.

EOE M/D/F/V