Front Desk Agent
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Marriott
Sacramento, CA, US
Summary
The Front Desk Agent is responsible for greeting guests, managing check-in and check-out processes, and handling reservations and payments. They also coordinate with housekeeping and maintenance departments to ensure guest requests are met and the lobby remains professional.
Job Description
Additional Information: This hotel is owned and operated by an independent franchisee, Kalthia Group Hotels. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Hotel Front Desk Agent
We are looking for a friendly, reliable, and professional Front Desk Agent to join our hotel team.
Responsibilities:
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Greet guests and provide excellent customer service.
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Check guests in and out efficiently.
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Process reservations, payments, and guest requests.
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Answer phone calls and provide hotel information.
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Assist guests with questions, concerns, and special requests.
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Communicate with Housekeeping, Maintenance, and other departments.
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Maintain accurate guest information and follow hotel procedures.
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Keep the front desk and lobby area professional and organized.
Qualifications:
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Strong customer service and communication skills.
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Basic computer skills.
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Dependable and able to work independently.
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Available to work weekends and holidays as needed.
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Previous hotel/front desk experience preferred but not required.
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Must be able to communicate effectively in English.
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Must be available to work Friday, Saturday, and Sunday.
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Must be available to work the PM shift from 3:00 PM to 11:30 PM.
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Must have strong customer service and communication skills.
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Must be dependable, punctual, and professional.
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Basic computer skills required.
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Previous hotel/front desk experience is preferred but not required.
Responsibilities:
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Greet guests and provide excellent customer service.
-
Check guests in and out efficiently.
-
Process reservations and payments.
-
Answer phone calls and assist with guest requests.
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Resolve basic guest concerns and communicate issues to management.
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Coordinate with Housekeeping, Maintenance, and other hotel departments.
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Maintain a clean and professional front desk area
This company is an equal opportunity employer.
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