Front Desk Agent
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Hanover Building Services, LLC
NJ
Summary
The Front Desk Agent serves as the primary point of contact for residents and visitors, ensuring a welcoming and secure environment. Key duties include managing phone inquiries, logging deliveries, and maintaining the cleanliness of the lobby area.
Job Description
Position Summary
As a Front Desk Agent, you are the first point of contact for all residents, visitors, and clients. You are expected to provide professional, courteous service while maintaining a safe, secure, and welcoming environment at all times.
Primary/Essential Responsibilities and Duties:
· Greet all residents, guests, and visitors in a friendly and professional manner.· Maintain front desk coverage at all times unless properly relieved.· Answer phones and respond to inquiries promptly and professionally.· Ensure all visitors are signed in and accounted for.· Receive, log, and distribute packages and deliveries accurately.· Communicate effectively with management, staff, and residents/tenants.· Report any safety concerns, maintenance issues, or incidents immediately.· Keep the front desk and lobby clean, organized, and presentable.
Required Skills and Qualifications
· High school diploma or equivalent · Previous experience in customer service, concierge, or front desk roles preferred· Strong communication and interpersonal skills· Ability to handle multiple tasks and remain calm under pressure· Professional appearance and demeanor at all times· Ability to work flexible schedules, including evenings, weekends, and holidays if required
Physical Requirements
· Ability to sit, stand, and walk for extended periods· Ability to lift to 25 pounds· Must be able to respond quickly to emergencies
