Front Desk Agent
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DRIFTWOOD HOSPITALITY MANAGEMENT
Rockville, MD, US
Summary
The Front Desk Agent is responsible for providing exemplary guest service and managing the check-in and check-out process. They must also assist guests with billing inquiries and general hotel questions using the property management system.
Job Description
Job Details: Job Location: 714 - Rockville Hilton - Rockville, MD, Salary Range: $20.00 - $20.00Hourly, The Hilton Washington DC/Rockville Hotel & Executive Meeting Center is looking for a friendly and dependable Front Desk Agent to join the team. Front Desk Agents are responsible for providing and ensuring exemplary guest service at all times. Stellar verbal and written communication is a must-have to interact with hotel guests and Team Members. Hilton experience is preferred but not required. Front Desk Agents must be able to learn and accurately use the property management system to check in/out reservations and assist guests with their billing and hotel questions. Due to the nature of hotel business levels, scheduling flexibility is preferred, to include working weekends and holidays.
Qualifications:
Hilton and PEP experience preferred but not required
Must be able to learn and accurately use the property management system
Customer service experience required
Full Time Team Members are eligible for:
Medical, dental, vision insurance
401(k) with employer match
Disability insurance
Employee assistance program
Life insurance
Paid vacation, sick and holidays
Hilton Hotel discounts
Team Member Parking
Daily Team Member meals
Driftwood Hospitality Management is a leader in providing solutions-based services for the domestic and international hotel industry. Our company works with award-winning franchises, nationally recognized hospitality brand families, and major resort destinations in top markets around the United States and Costa Rica. Headquartered in North Palm Beach, Florida, we have additional offices in Costa Rica and Arizona to serve hotels across the United States and internationally.
The Driftwood Hospitality Executive Team provides more than two decades of hotel experience with a focus on hotel operations. Our goal is to capitalize upon growth opportunities, form strategic partnerships, and work with under-performing hotels in various markets to ensure long-term growth.
With over 15 years of expertise in acquisition, development, repositioning, renovations, and hotel operations, we tailor our approach to each property and market, ensuring that our clients receive the highest level of service and are positioned for growth.
Founded
1999
Company size
1,001-5,000 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
North Palm Beach, FL
Driftwood Hospitality Management is a leader in providing solutions-based services for the domestic and international hotel industry. Our company works with award-winning franchises, nationally recognized hospitality brand families, and major resort destinations in top markets around the United States and Costa Rica. Headquartered in North Palm Beach, Florida, we have additional offices in Costa Rica and Arizona to serve hotels across the United States and internationally.
The Driftwood Hospitality Executive Team provides more than two decades of hotel experience with a focus on hotel operations. Our goal is to capitalize upon growth opportunities, form strategic partnerships, and work with under-performing hotels in various markets to ensure long-term growth.
With over 15 years of expertise in acquisition, development, repositioning, renovations, and hotel operations, we tailor our approach to each property and market, ensuring that our clients receive the highest level of service and are positioned for growth.
Founded
1999
Company size
1,001-5,000 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
North Palm Beach, FL
