Front Desk Agent

Department: Orientation
Position: Onboarding
Duration: 0.5 month
Job Description:
You will receive orientation to the local community and includes learning about our company’s customers, culture, business strategies, etc.; You will receive information regarding housing, transportation, meet key contacts and other employees, receive computer training on company systems such as Kronos, HotSos, Ultipro and Opera. The trainee will receive an extensive hands-on orientation including learning the responsibilities of various departments. For example, Housekeeping Supervisory, Food and Beverage, Human Resources, Security or Loss Prevention, Concierge, Front Office, Lobby Ambassador and exposure to Reservations, Sales, Catering, Accounting and Engineering. This is a month long rotation with constant feedback from managers to learn all facets of the hotel.

Department: Rooms Division
Position: Front Desk Agent
Duration: 5.5 months
Job Description:
You will learn front desk computer system; check-in and check-out procedures; promote Preferred Guest Program and Forbes Travel Guide standards; cashier responsibilities; maintain a house bank and make a deposit and accurate report of receipts daily; group arrivals procedures, guest room assignment and control; walk over procedures; hourly house counts; sell-out controls; room key controls; room up selling techniques; resolve guest concerns. You will be provided copies of Trip Advisor and Medallia Reports to review and look for trends.

Department: Rooms Division
Position: Front Desk Supervisor
Duration: 5 months
Job Description:
You will learn to oversee the front desk agents; learn to handle walk over procedures; maintain hourly house counts; sell-out controls; room key controls; learn to train staff on upselling techniques; resolve guest concerns; assign tasks to front desk agents; provide training and support to front desk agents; maintain all front desk related equipment and a par stock of supplies; strategies to maximize occupancy and revenue; learn to review Housekeeping reports and follow-up; learn front desk manager duties and responsibilities such as yield management, forecasts, scheduling and staffing processes and daily management meetings.

Department: Rooms Division
Position: Asst. Guest Relations Mgr - Operations
Duration: 1 month
Job Description:
You will learn to analyze, develop and maintain quality standards, utilizing a continuous improvement approach to ensure high quality, cost effective and customer focused operation; learn to manage the daily operations of the department and ensure adherence to standards; learn the operational functions consistent with the department’s strategic plan and vision for the division and the company; learn to maintain a high level of service by constantly training and coaching all staff; inspect and oversee the cleanliness and maintenance of all function space; coordinate with other department to ensure the highest level of product delivery.

Requirements

- you are enrolled in a post secondary ministerially recognized academic institution in the hospitality industry OR - you have a hospitality degree and at least 1 year of recent relevant work experience in the (ultra) luxury hotel industry (outside of the USA) OR - you have 5 years recent relevant work experience in the (ultra) luxury hotel industry (outside the USA) - you have shown consistent career growth over the last years - you have shown serious commitment to your most recent employers