Front Desk Agent
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Hampton Inn Titusville/I-95 Kennedy Space Center
Titusville, FL, US
Summary
The Front Desk Agent is responsible for greeting guests, managing check-ins and reservations, and performing daily accounting audits to ensure accurate billing. They also handle guest inquiries, resolve complaints, and support overall hotel operations through effective communication and service.
Job Description
Why Join Our Team?
At Hampton Inn Titusville, we offer more than just a job — we provide a career opportunity in a friendly, supportive environment where your contributions matter.
Enjoy a competitive wage along with great benefits designed to keep you healthy, secure, and balanced.
What We Offer:
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Competitive Pay
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Medical, Dental & Vision Insurance
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401(K) with Company Match
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Paid Time Off
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Preferred: Experience with Hilton PEP Operating System
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Team atmosphere that values respect and growth
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Opportunities to develop your hospitality career within the Hilton family
What You’ll Do:
As our Front Desk Agent, you’ll be the friendly face our guests see at check-in, and the detail-oriented pro who ensures our accounting is accurate at night. Your role helps create memorable stays and keeps hotel operations running smoothly.
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Greet and assist guests with check-ins, check-outs, reservations, and inquiries
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Process reservations, cancellations, and coordinate guest services across departments
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Maximize room revenue through effective suggestive selling
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Audit daily accounts ensuring accuracy in guest billing, city ledgers, and credit transactions
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Verify end-of-day reports and work completed by other departments
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Handle guest complaints professionally, ensuring quick and positive resolutions
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Operate front office equipment including cash register, PBX phone system, and franchise terminals
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Maintain an organized, welcoming, and clean front desk area
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Participate in management-on-duty (MOD) rotation as scheduled
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Perform additional tasks as needed to support hotel operations
What We’re Looking For:
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Minimum 2 years of front desk or related hospitality experience, or equivalent transferable skills (sales, resort, marketing)
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Familiarity or willingness to quickly learn Hilton franchise front desk standards and procedures
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Strong communication and customer service skills with a pleasant, professional demeanor
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Knowledge of accounting, auditing, and report preparation
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Ability to multitask and work efficiently during busy shifts
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Comfortable standing for long periods and able to lift up to 50 pounds when needed
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High school diploma or equivalent required
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Hilton PEP System experience preferred but not required
Ready to join a company that values you?
Apply today and be part of a team where your dedication helps create exceptional guest experiences — every day and every night!
Hampton Inn Titusville is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.
