Front Desk

Description

Job description

Front Desk Agent - FT & PT Seasonal

Description

Share your passion! Front Desk Agent's have the opportunity to be a guest's first interaction with Echo Mountain. Our front desk staff know our operation inside and out and are able to get customers the information they need, whether that's is what ticket or rental package to purchase, how to sign up for lessons, or where to get something to eat and drink. Front Desk agents also manage the ebb and flow of customer arrivals by staying busy answering the phones, making sure the Lodge and Cabin are in good shape, and capturing customer feedback.

Job description

Responsibilities Include (but not limited to):

• Greet and interact with every guest that comes to or passes by the front desk area.
• Determine customer needs to ensure all guests purchase the correct items.
• Manage the Point of Sales system.
• Open and close cash register as needed.
• Educate guests on skier safety, grooming status, open / closed terrain or other relevant updates.
• Answer the Echo Mountain phone and respond to inbound inquiries.
• Monitor bathrooms, Lodge and Cabin areas for cleanliness and comfortability.
• Capture customer feedback via survey, in-person, phone and more.
• Oversee daily team of Front Desk Agents
• Assist with scheduling and hiring
• All other duties as assigned.
• All Echo Mountain employees are expected to assist in other areas as needed.

Requirements Include (but not limited to):

• Able to read, write, speak, understand and comprehend English fluently
• Able to communicate clearly, calmly and effectively with guests
• Able to stand for long periods of time of excess of 4-6 hours without sitting
• Ability to lift or move 25 lbs
• Must enjoy working with the public and have strong telephone skills and etiquette
• Must have a strong work ethic and able to help lead desk staff by example
• Must have basic computer and cash handling skills
• Ability to be trained on and become proficient in Point of Sales System

Wage: Pay starts $18.50/hr+ dependent on Experience; Eligible for an End of Season Bonus

Qualified applicants must be able to complete a background check and reference checks. Echo Mountain is a drug-free workplace.

We hire the most highly qualified people available:

• Season Pass for you AND your immediate family/significant other
• 50% off Food & Beverage
• 50% off Rentals
• 50% off Merchandise
• Paid Sick Leave
• Flexible Scheduling
• Discounts with local and industry businesses

 The following opportunities are subjective to those who remain in good standing, meet attendance records and conduct standards.

• Free & Discounted Lift Tickets @ resorts across CO
• End of Season bonus potential for FTE & PTE who meet employment, attendance and conduct standards.

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.

Please include with your cover letter / resume, answers to the following.  

1. Do you have AWD or 4WD reliable transportation?

2. Why do you want to apply to Echo Mtn?

3. Please give us an example of working successfully as part of a team?

Requirements

Qualifications:

Behaviors

Functional Expert: Considered a thought leader on a subject

Enthusiastic: Shows intense and eager enjoyment and interest

Team Player: Works well as a member of a group

Detail-Oriented: Capable of carrying out a given task with all details necessary to get the task done well

well when granted the ability to set your own schedule and goals

Education

Minimum High School or GED

Experience

Required

Previous Customer Service Experience