Ford Field Performance Coach - Houston, Dallas, Fort Worth Market

OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.

Job Summary

Works exclusively with Ford dealership customers to drive awareness and education of OEC technologies and competitive parts pricing programs. Increases overall parts sales through performance coaching and regular visits with customers onsite at their locations within an assigned territory to drive customer partnership and product utilization.

To be considered, candidates must live in one of the following cities and be willing to travel by car and plane 80% of work time: 

• Houston, TX 
• Dallas, TX
• Ft. Worth, TX

Key Responsibilities 

1.    Visits Ford dealerships to ensure OEC product performance is being optimized through business process consultation, training/education, and data analysis and review.  Ensures customer satisfaction to maintain product subscription levels.

2.     Coaches Ford dealerships and their staff in utilizing OEC solutions and creating targeted selling approaches to increase parts sales volume to their current customer base.  

3.     Works closely with Ford dealerships to build cohesive team environments focused on selling more automotive parts through use of our ecommerce platforms.

4.      Partners with automaker field staff to increase overall awareness of how OEC technologies and solutions help dealers sell more parts.

5.      Executes and tracks fee-based field engagements as sold by Customer Success and Direct Sales, meeting or exceeding expectations outlined in services agreement; provides recap and outlines next steps to dealer at conclusion of each engagement.

6.      Creates and analyzes reporting through internal OEC systems; identifies market/dealer trends and understands market conditions driving results; shares analysis with management for continuous improvement strategies.

7.      Implements action plans including weekly customer visits based on usage data to improve dealer performance/satisfaction of OEC solutions and to optimize parts sales within dealerships.

8.      Manages various projects and requests relating to increasing value of OEC technology such as pilot programs, dealer meetings, industry forums or supporting dealer events. 

9.      Partners with Customer Success team members to coordinate activities in the field, identifying areas of opportunity for future field support, as well as relaying follow up action items post customer visit in a timely manner.  Supports revenue generating initiatives as needed through collaborative partnership with internal Direct Sales and National Accounts teams.

10.   Utilizes OEC’s CRM (Microsoft Dynamics) to maintain complete call records, visit notes, and accurate customer/account information as well as notate sales leads, which support increased product usage/sales goals.

Education

An undergraduate degree from an accredited college or university with a focus in Marketing, Sales, Business Administration, or related discipline is preferred.  

Experience

At least 1 year of account management or consultative sales experience in a market-driven environment with a customer-oriented background. Must also be able to demonstrate the following skills and abilities:

• Experience in wholesale automotive parts 
• Highly comfortable in a role with heavy national travel responsibilities 
• Proven results-oriented background with the drive to produce quantifiable results.
• Is assertive and takes initiative; is a self-starter 
• Able to build and maintain effective customer relationships.
• Strong organizational abilities.
• Excellent written and verbal communication and presentation skills.
• Able to explain technical concepts to non-technical individuals.

Travel
Heavy travel by car and plane is required for this position (80% of scheduled work time). As such, a valid driver's license that is Real ID compliant is required to be considered for this role. 

What makes working at OEC awesome? It varies from employee to employee. For some, it's the flexibility - whether it's remote work or a hybrid or in-person role, OEC takes our teams across multiple time zones and international communities. For others, it's the strong sense of camaraderie and community that celebrates both individuals and team-driven contributions. Or it could be the empowerment and how the team is encouraged to take risks, learn, and grow within a dynamic and supportive environment. But no matter what gets us out of bed in the morning, our whole global community is inspired to be forward thinking and drive innovative solutions for the automotive parts and repair industry. 
 

OEConnection is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self-identify at this time, you may do so in the future by submitting this form. Failure to provide the following information will not subject you to any adverse action or treatment. OEConnection is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.