Forbidden Fruit Counter Server
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Cascada F&B LLC
Portland, OR, US
Summary
The counter server will provide exceptional guest service by managing orders, processing payments, and educating guests on menu offerings. They are also responsible for maintaining a clean service area and preparing drinks according to brand standards.
Job Description
Description
Counter Server – Forbidden Fruit at CASCADA F&B LLC
Location: Cascada Thermal Springs and Spa, Portland, OR
Job Type: Full-time / Part-time, AM/PM/Weekend Availability
Reports to: Director of Food and Beverage / Executive Chef
About Us
Located in the heart of the Alberta Arts District, Forbidden Fruit is a grab-and-go dining concept within Cascada Thermal Springs and Spa. We're redefining quick-service by combining thoughtful hospitality with vibrant, globally inspired cuisine in a wellness-focused environment. Whether guests are refueling pre-spa, during or post-spa or simply seeking high-quality fare on the move, we provide a fast yet nourishing experience.
Position Summary
As a Counter Server at Forbidden Fruit, you’ll be the face of our fast-casual concept, delivering exceptional guest service in a relaxed, upscale spa environment. You’ll guide guests through our grab-and-go offerings, process transactions efficiently, and ensure that every visitor leaves with a delicious, memorable experience.
Key Responsibilities
- Guest Interaction: Greet customers with warmth and professionalism, creating a tranquil atmosphere.
- Product Knowledge: Learn and share the story behind our food including ingredients, origins, and preparation—to educate and inspire guests.
- Order Processing: Accurately take and enter guest orders using the POS system, manage quick, efficient service times.
- Food Handling: Package and present items according to brand standards, ensuring freshness, cleanliness, and appeal.
- Bartending: Prepare guest drinks in accordance with recipes for Forbidden Fruit
- Cleanliness & Organization: Maintain a tidy service counter, restock supplies, and follow sanitation standards.
- Team Collaboration: Work closely with the kitchen and fellow front-of-house staff to ensure seamless service flow.
- Upselling: Make thoughtful recommendations to enhance the guest’s visit and contribute to daily sales goals.
- Cash Handling: Process payments accurately and responsibly.
Requirements
Qualifications
- Serving experience required, bartending experience preferred.
- Experience in food service or hospitality preferred; quick service or café-style experience a plus.
- Friendly, proactive attitude with a passion for food/drinks and guest connection.
- Ability to multitask and stay organized in a fast-paced environment.
- Excellent communication skills and a strong sense of teamwork.
- Must have 2 shift minimum availability
- Must be at least 21 years old and able to obtain required food handler/OLCC certification.
What We Offer
- Flexible Scheduling: Full-time and part-time roles available
- Health Benefits: Medical coverage for full-time employees
- Paid Time Off: For full-time team members
- Perks: Employee discounts on food, drinks, spa, and hotel services
- Work Culture: Inclusive, collaborative, and wellness-oriented
- Environment: A beautifully designed, vibrant space in a unique spa setting
If you're energized by culture, cuisine, and community—and ready to help us reimagine fast-casual dining—apply today and be part of the Forbidden Fruit experience.
Cascada F&B LLC is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require accommodation during the application process, please contact our hiring team directly.
