Food Service Worker II

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Food Service Associate performs a variety of essential food service duties in one or more hospital food service environments, including food preparation, meal and beverage service, serving line operations, stocking, and maintaining clean and safe work areas. This role supports the daily operations of the Food and Nutrition Services department and helps ensure patients, visitors, and staff receive high-quality food and exceptional service in a safe, welcoming environment.

The ideal candidate is dependable, team-oriented, and committed to providing excellent customer service. This position offers the opportunity to build valuable experience in a healthcare food service environment while working alongside a team dedicated to quality, safety, and service excellence.

Essential Functions

Sets up food service, kitchen, serving, or salad preparation areas, equipment, and utensils in accordance with established procedures and daily operational needs.

Checks and records food temperatures as required to ensure compliance with food safety and quality standards.

Prepares work areas and equipment for daily operations and may operate cooking, baking, or other food service equipment as assigned and appropriately trained.

Transports food, beverages, supplies, and equipment from the main kitchen, bakery, salad preparation area, or other designated locations to serving areas by carrying materials or using a motorized cart.

Sets up and maintains hot and cold food service lines according to established procedures, including steam tables, ice cream, yogurt, and ice machines.

Selects and uses appropriate utensils and equipment and ensures steam lines and serving equipment are maintained at proper temperatures for menu items.

Prepares or assists with the preparation of a variety of hot and cold food items, including meats, vegetables, beverages, salads, sandwiches, pie fillings, simple bakery items, salad dressings, and other menu items, as assigned.

Serves food and beverages to customers from counters, serving lines, and steam tables while following established procedures and ensuring accurate portion sizes and presentation.

Adds relishes, garnishes, condiments, and other accompaniments according to menu specifications and customer needs.

Replenishes food, beverages, silverware, glassware, dishes, trays, condiments, and other supplies at serving stations to ensure continuous and efficient service.

Provides friendly, professional, and responsive customer service to patients, visitors, employees, and other customers.

Responds to day-to-day operational needs and promptly reports equipment issues, supply shortages, food quality concerns, or other unusual conditions to the appropriate team member or supervisor.

Identifies and removes spoiled, damaged, or unattractive food and defective supplies or equipment in accordance with established food safety and department procedures.

Maintains clean, organized, and sanitary work areas in compliance with food safety, infection prevention, and departmental standards.

Cleans and sanitizes work areas, floors, facilities, pots, pans, serviceware, utensils, and equipment as appropriate to the assigned area.

Collects and disposes of garbage and trash in designated containers and follows established procedures for waste removal and disposal.

Works collaboratively with coworkers, supervisors, and other members of the

Food and Nutrition Services team to support efficient daily operations.

Follows all applicable hospital, departmental, food safety, sanitation, infection prevention, and workplace safety policies and procedures.

Performs other duties and responsibilities as assigned.

Qualifications

Education
High School Diploma or Equivalent preferred

Experience
Food service experience 2-3 years required

Knowledge, Skills and Abilities
- Knowledge of supplies, equipment, and/or services ordering and inventory control.
- Ability to follow routine verbal and written instructions.
- Ability to read and write.
- Ability to understand and follow safety procedures.
- Ability to safely use cleaning equipment and supplies.
- Ability to lift and manipulate heavy objects.
- Knowledge of food service lines set-up and temperature requirements.
- Skill in cooking and preparing a variety of foods.
- Knowledge of food preparation and presentation methods, techniques, and quality standards.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

90 Blossom Street

Scheduled Weekly Hours

24

Employee Type

Regular

Work Shift

Evening (United States of America)

Pay Range

$17.71 - $24.28/Hourly

Grade

2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.