Food Service Shift Captain

Job Details: Job Location: IAD2 218 - Sterling, VA, Salary Range: Undisclosed, Food & Beverage Shift Supervisor

Washington Dulles International Airport (IAD)

Shift Options:

Morning Shift: 3:30 AM – 1:30 PM
Afternoon/Evening Shift: 1:30 PM – 10:00 PM

Join an Award-Winning Airport Food & Beverage Team!

For over 30 years, The Grove, Inc. has been a nationally recognized food and beverage concessions operator serving travelers across airports and train stations throughout the United States. We are currently seeking an experienced Food & Beverage Shift Supervisor to support our Area Manager and oversee daily operations at Washington Dulles International Airport.

Our brands at IAD include:

Dunkin'
Wendy's
Jimmy John's
Dos Toros

If you're an energetic leader who enjoys working in a fast-paced environment, developing teams, and delivering exceptional guest service, we'd love to hear from you.

Position Summary

The Shift Supervisor is responsible for overseeing daily operations during assigned shifts while ensuring excellent customer service, operational excellence, and compliance with company standards. This hands-on leadership role requires someone who leads by example, motivates team members, and maintains a positive, professional work environment.

Responsibilities

Open or close assigned locations according to established operating hours
Take full accountability for restaurant operations during your shift
Deliver outstanding customer service while maintaining a positive, can-do attitude
Lead, coach, and mentor team members to create a strong team environment
Train new employees on company procedures and operational standards
Ensure all sales are accurately processed through the POS system
Monitor and enforce cash handling procedures
Maintain clean, organized, and fully stocked stores
Monitor staffing and productivity throughout the shift
Coordinate inventory replenishment with stock personnel
Enforce company policies and address performance concerns professionally
Ensure proper product rotation and food safety practices
Monitor employee attendance and compliance with clock-in/clock-out procedures
Maintain professional working relationships with airport management and other stakeholders while ensuring compliance with airport rules and regulations

Qualifications

Minimum 2 years of supervisory experience in the food service or restaurant industry
Previous experience in a high-volume, fast-paced environment preferred
Experience using POS systems
Excellent leadership, coaching, and communication skills
Strong organizational and problem-solving abilities
Dependable, punctual, and professional in appearance
Comfortable working independently with minimal supervision
Able to prioritize multiple tasks and perform well under pressure
Strong English verbal communication skills
Flexible to work weekends and holidays as needed

Requirements

Minimum 2 years of supervisory experience in the food service or restaurant industry
Previous experience in a high-volume, fast-paced environment preferred
Experience using POS systems
Excellent leadership, coaching, and communication skills
Strong organizational and problem-solving abilities
Dependable, punctual, and professional in appearance
Comfortable working independently with minimal supervision
Able to prioritize multiple tasks and perform well under pressure
Strong English verbal communication skills
Flexible to work weekends and holidays as needed
Must be available to work either 3:30 AM–1:30 PM or 1:30 PM–10:00 PM
Must successfully meet all airport badging and security clearance requirements

Hiring Requirements

As a condition of employment, candidates must successfully complete an in-person FBI fingerprint-based background check required for airport security clearance.

Applicants must present valid, original, and undamaged identity and work authorization documents as required for the fingerprinting and airport badging process. Photocopies, expired documents, or damaged documents cannot be accepted.

Benefits

The Grove, Inc. offers a comprehensive benefits package, including:

Medical, Dental & Vision Insurance
Company-paid Life Insurance & AD&D
Voluntary Life Insurance
Short-Term Disability
401(k) Retirement Plan
Paid Vacation
Paid Health Days
Company-Paid Holidays

Why Join The Grove?

At The Grove, you'll become part of a company with more than three decades of success serving millions of travelers each year. We value teamwork, integrity, professionalism, and developing leaders from within. If you're looking for an opportunity to grow your career in airport food service operations, we'd love to meet you.

Apply today and help us deliver an exceptional experience to travelers at Washington Dulles International Airport!

Benefits:

401(k)
401(k) matching
Flexible schedule
Health insurance
Paid time off

Qualifications: The TGI Requirements and Qualifications for the SC include:

Ensures that all quality and Health/Safety requirements are met in accordance with Federal, State, and Local standards.
Comply: Always complies with all airport and/or train station rules and regulations.
Dependability: Is punctual. Can be relied upon to be at work according to schedule. Complies with policies regarding clocking in/out and use of breaks.
Uniform/Personal Appearance:  Always dressed in complete uniform and presents a well-groomed appearance.
Commitment:  Shows initiative and follows through with tasks.
Customer Service/Salesmanship:  Consistently effective and pays attention to customer’s needs.
Requires the ability to speak in English clearly, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
Cash Handling/Sales Transactions:  Handles cash and sales transactions with care and accuracy.
Store Operations:  Is dependable and conscientious about performing tasks. Inform Management about shift or employee issues that arise in the store.
Communication:  Communicates effectively and listens well.
Teamwork/Interpersonal Skills:  Is cooperative and helpful.  Offers help and assistance and can be counted on.  Interacts well with others.
Conduct:  Is friendly and even-tempered.  Performs consistently and effectively under pressure.
Product Handling/Stocking:  Handles all products and supplies in a safe and sanitary manner.  Distributes the product and supplies efficiently according to store’s requisition/stock list.
Company Policies and Procedures:  Regularly adheres to policies and standard operating procedures. 
Must be able to bend, twist and stand for extended periods to perform job functions.
Must have the ability to lift and push objects weighing over 40 lbs.
Follows safety rules provided in the TGI Safety Manual along with other TGI policies and procedures.
Reports any safety hazards to management immediately.

Other:  May be required to perform tasks that are not specifically listed in this job description.