Food Service Director

Job DetailsJob Location: Goshen, NY 10924Salary Range: $80,000.00 - $90,000.00 Salary/yearTITLE:                      Food Service Director

REPORTS TO:         District Manager

GENERAL DUTIES:

The Food Service Director manages the operation of the facility in line with Company objectives, standards, policies, and procedures to ensure optimum service in accordance with the terms and conditions set forth in the Client Service Agreement.  The Food Service Director is responsible for maintaining a sound public relations program with clients and guests.

SPECIFIC RESPONSIBILITIES:

Performs, or ensures that they are performed, the following daily activities in keeping with the Company's Mission Statement of providing "Nutritious Food, Expert Management, Superior Service":

Daily Cost Monitors to ensure strict adherence to budgeting guidelines, as well as to provide current information for any necessary corrective action, channeling this information to the District Manager per their request.
Determines and logs all meals on the Record of Meals Served Form providing a monthly total and forwarding to the District Manager on a timely basis.
Constructs a sample plate with the cook for each meal, tasting all menu items and completing the menu evaluation, while recording food temperatures.
Inspects trays for presentation of food, including garnish, portion control and accuracy.
Inspects all storage areas for shelf and product organization, while looking for signs of theft.
Completes sanitation inspections of the kitchen, cafeteria and/or dining room.
Checks the temperature on all freezers and refrigerators.
Ensures that the manager's log is completed fully and accurately summarizes the food operation of each shift.  Complete the Manager's Log by initialing each entry after its reading.
Completes the nourishment and supplement requisition forms and ensures correct ordering and restocking procedures.
Reviews food production for all meals, qualifying that cooks understand and are following recipes.
Visits patients, after trayline is completed, on nursing floors and dining rooms in order to solicit comments and solve problems.
Conducts an employee meeting regarding problems encountered, goals that are established and progress to-date, while posting minutes of each meeting.
Conducts a production meeting with cooks to review the next day's menu and inventory required.

Completes the weekly Purchase Summary, forwarding it to the Company's Director of Purchasing, providing purchase information and details for the monitoring of costs.
Bi-monthly, according to the published accounting calendar, completes the   following:

      (P & L accounts to complete the following weekly)

Mid-month inventory.
Mid-month Flash Report, which highlights areas requiring immediate action, forwarding a copy to the District Manager and Operations Controller.

JOB DESCRIPTION - Food Service Director

Page Two

Mid-month Operating Report reflecting costs from the first of the month through the mid-month inventory date, forwarding a copy to the District Manager and Operations Controller.

Performs the following monthly activities in keeping with the Company's Mission Statement and accounting calendar:

Month-end package which provides the Company with the:

                     1.     Operating Report Form

                     2.     Purchase Summary

                     3.     Inventory Summary

                     4.     Manager's Monthly Summary

                     5.     Flash Report

                     6.     Record of Meals

Participates in and positively contributes to department head meetings as required and directed by the client.
Ensures that all sanitation and safety guidelines are followed as defined in Policies SAN-101 through SAN-144 of the Company's Policy and Procedures Manual.
Manages the client facility in keeping with the client's philosophy and policies, while understanding and complying with the facility's personnel policies on such matters as absenteeism, discipline, personal leave, etc.
Conducts, as needed, orientation for new employees and in-service training for existing employees.
Maintains positive public relations with patients at all times by giving friendly greetings; actively seeking satisfaction feedback during meal service; providing special presentations at holidays; and recognizing special events in interesting and creative ways.
Maintains the facility to meet or exceed minimum Federal and State regulations as established by the Department of Health.
Recommends to the client any required change in policy of operations in order to complete compliance with regulatory agencies and make requests for necessary repairs or replacement of equipment.
Develops the annual facility operating budget and manages revenue and expenses within budgetary guidelines, reviewing the summation of financial results with the client on a quarterly basis.
Remains flexible in assuming new or diverse responsibilities and exhibits a willingness-to-learn attitude in approaching new duties.
Holds a monthly special event in addition to the regular holiday event.
Maintains the security of the office, inventory and cash receipts.

QualificationsMinimum Qualifications

High school diploma or GED required.
Associate's degree in Food Service Management, Hospitality Management, Culinary Arts, Nutrition, or a related field preferred.
Bachelor's degree strongly preferred for larger multi-level CCRCs.
Current ServSafe Food Protection Manager Certification (or ability to obtain within 90 days).
Current knowledge of federal, state, and local health department regulations.

Experience

5+ years of progressive food service management experience.
3+ years supervising large food service teams
Previous experience in:

Senior living
Skilled nursing
Hospital food service
CCRC or Life Plan Community (preferred)

Experience managing multiple dining venues and therapeutic diets.
Proven responsibility for departmental budgets, labor management, and food cost control.

Regulatory Knowledge

Knowledge of:

Centers for Medicare & Medicaid Services regulations
State Department of Health regulations
HACCP principles
Food safety and sanitation standards
Modified and therapeutic diets
Infection prevention practices
Resident rights and dining standards

For skilled nursing facilities, CMS also recognizes specific qualification pathways for Food and Nutrition Directors, including relevant long-term care experience combined with food safety and management training such as ServSafe.

Leadership Skills

Strong leadership and team development abilities
Hiring, coaching, scheduling, and performance management
Conflict resolution
Excellent customer service and resident engagement
Ability to lead interdisciplinary teams
Change management experience

Financial Skills

Budget development and accountability
Labor management
Food cost management
Purchasing and inventory control
Vendor negotiations
Productivity analysis (Meals Per Labor Hour, labor %, food cost %)
Overtime reduction strategies

Operational Skills

Menu planning
Production management
Quality assurance
Catering and special events
Dining room operations
Emergency preparedness
Kitchen equipment management
Survey readiness

Technology

Experience with:

Electronic menu systems
Inventory software
Payroll/timekeeping systems
Microsoft Excel, Word, and Outlook
Electronic health records and diet management software

Preferred Certifications

ServSafe Food Protection Manager
Certified Dietary Manager (CDM, CFPP)
Certified Food Protection Professional
Certified Executive Chef (optional)
Registered Dietitian collaboration experience

Physical Requirements

Ability to stand and walk for extended periods
Lift up to 40–50 pounds
Work evenings, weekends, and holidays as operational needs require
Respond to emergencies and survey visits

Professional Competencies

A successful Food Service Director in a CCRC should demonstrate:

Resident-centered hospitality
Strong culinary and operational knowledge
Financial accountability
Regulatory compliance
Staff engagement and retention
Continuous quality improvement
Effective communication with residents, families, and leadership
Commitment to delivering a restaurant-quality dining experience while meeting healthcare standards