Food Server

Job Details: Job Location: Q Casino + Resort - Dubuque, IA, Position Type: Part Time, Salary Range: $9.00 - $9.00Hourly, Job Category: Restaurant - Food Service, Q CASINO + RESORT

Server

BASIC FUNCTION
Servers are responsible for delivering exceptional service and creating a positive and enjoyable environment for guests across all Q Casino and Resort restaurants. This role requires professionalism, product knowledge, attention to detail and a commitment to providing high-level hospitality in a fast-paced environment.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Front of House Manager
Supervises: N/A

HOURS

Monday - Off
Tuesday - Off
Wednesday - Off 
Thursday - 4:30 PM - 10:00 PM 
Friday - 4:00 PM - 11:00 PM 
Saturday - 4:00 PM - 11:00 PM 
Sunday - Off
*Schedule subject to change due to business needs

SPECIFIC DUTIES AND RESPONSIBILITIES

Set up dining room according to service standards.
Ensure all glassware, silverware and dishware are clean polished and properly placed.
Greet guests professionally and provide attentive, courteous and efficient service throughout the dining experience.
Accurately enter orders into the POS system. 
Serve food and beverages in a timely and organized manner, ensuring accuracy and adherence to service standards.
Monitor assigned section, anticipating guest’s needs and proactively offering assistance.
Clear tables, replenish beverages, and fulfill guests’ requests promptly.
Maintain cleanliness and organization of dining areas before, during, and after service.
Coordinate with FOH Manager, supervisors and team members to ensure seamless service.
Adhere to all health, safety, and sanitation regulations.
Follow proper procedures for handling and disposing of food waste. 
Assist in post-shift breakdown and reset of dining room and service areas. 

EDUCATION, TRAINING AND EXPERIENCE

Formal education is not required.
Relevant food and beverage experience preferred.

STANDARDS OF PERFORMANCE

Maintain a professional appearance and demeanor at all times. 
Deliver prompt, courteous, and attentive service to all guests. 
Exhibit strong teamwork and collaboration with colleagues and management. 
Adherent to company policies and standard service procedures. 
Demonstrate strong time management and multitasking skills.
Communicate guest allergies and dietary needs to the culinary team. 
Ensure accuracy in food and beverage delivery.
Execute the established sequence of service consistently in all guest interactions.
Utilize suggestive selling to enhance guest experience and maximize revenue.
Process guest payments following cash-handling and credit card security procedures.
Demonstrate effective service recovery techniques when resolving guest issues.
Escalate guest issues appropriately when needed to ensure satisfaction.
Uphold high standards of cleanliness and organization in the dining room. 
Respond quickly and effectively to guest inquiries and concerns. 

MENTAL AND PHYSICAL REQUIREMENTS

Ability to work in a fast-paced, high-pressure environment. 
Strong problem-solving skills and ability to adapt to changing situations. 
Excellent communication and interpersonal skills. 
Ability to stand and walk for extended periods.
Must be able to lift and carry up to 50 lbs. 
Ability to bend, stoop, and reach frequently.
Flexibility to work evenings, weekends, and holidays as required by business levels. 

WORKING ENVIRONMENT AND CONDITIONS

Primarily indoors, may support occasional outside events. 
Exposure to varying temperatures, and moderate-to-high noise levels.
High guest interaction requiring excellent customer service skills.
Fast-paced and physically demanding work environment. 

EQUIPMENT AND TOOLS

Coffee and beverage dispensers.
POS terminal and payment processing equipment.
Serving trays and stands. 
Glassware, dish equipment and sanitation supplies.

Qualifications: