Food Runner

Position Overview

The Food Runner plays an important role in creating an exceptional dining experience by ensuring food is delivered from the kitchen to guests accurately, efficiently, and with a warm and welcoming attitude. This position works closely with Servers, Cooks, and other Food & Beverage team members to maintain smooth service and ensure dishes are delivered promptly and presented according to Tanque Verde Ranch standards.

The Food Runner should be attentive, organized, and comfortable working in a fast-paced environment while demonstrating genuine hospitality and a willingness to assist wherever needed.

Duties and Responsibilities

• Deliver food from the kitchen to guests promptly, accurately, and professionally.
• Verify dishes against table and seat numbers before leaving the kitchen to ensure accurate delivery.
• Communicate effectively with Servers, Cooks, and other Food & Beverage associates regarding guest needs, special requests, dietary restrictions, and service concerns.
• Become familiar with menu items, ingredients, accompaniments, and basic preparation methods to accurately identify and describe dishes when delivering them.
• Ensure food is properly presented and includes appropriate garnishes, condiments, and accompaniments prior to delivery.
• Assist Servers with clearing, resetting, and maintaining tables as needed.
• Help maintain cleanliness and organization of food service areas, server stations, and kitchen pass/expo areas.
• Monitor dining areas and proactively assist guests and fellow associates when opportunities arise.
• Follow established food safety, sanitation, and hygiene standards at all times.
• Handle dishes, trays, glassware, and service equipment safely and appropriately.
• Assist with setup and breakdown of dining areas and special events as assigned.
• Maintain professional appearance and conduct in accordance with Ranch standards.
• Provide courteous and responsive service while creating positive interactions with guests.
• Work cooperatively with associates across departments to support efficient operations and an exceptional guest experience.
• Follow all safety procedures and immediately report hazards, injuries, or unsafe conditions to management.
• Perform other duties as assigned based on business and operational needs.

Job Requirements

• Strong guest-service orientation with a friendly and professional demeanor.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to communicate clearly with guests, coworkers, and leadership.
• Strong attention to detail and ability to accurately match food items with guest orders.
• Ability to learn menu items and recognize common ingredients and dietary considerations.
• Ability to prioritize tasks and respond quickly during high-volume meal periods.
• Dependable, punctual, and able to maintain a positive attitude throughout the shift.
• Ability to stand and walk for extended periods.
• Ability to frequently carry trays, plates, and other service items and lift up to 35 lbs.
• Ability to bend, reach, lift, push, pull, and perform repetitive movements associated with restaurant service.
• Ability to work indoors and outdoors as operational needs require.
• Must be available to work a flexible schedule, including mornings, evenings, weekends, and holidays based on business needs.
• Must comply with all applicable food safety and sanitation requirements.

Education and Experience

• High school diploma or equivalent preferred but not required.
• Previous restaurant, hospitality, food service, or customer service experience preferred but not required.
• Previous Food Runner, Busser, Server Assistant, or similar experience is a plus.