FNOL Representative
Boost your chances before you apply.
UNIVISTA HOLDINGS LLC
FL
Summary
Receive and process calls from individuals reporting motor vehicle accidents, thefts, or other losses. Provide compassionate support to callers while ensuring accurate and timely handling of FNOL claims.
Job Description
Job Details: Job Location: Loyalty MGA LLC - Miami, FL, Salary Range: $16.00 - $17.00Hourly, As a First Notice of Loss (FNOL) Customer Service Representative, you will play a crucial role in providing exceptional customer service to individuals reporting motor vehicle accidents. This position requires compassion, empathy, and strong communication skills, particularly in handling sensitive situations. Join our growing organization where every team member is encouraged to learn, grow, and lead!
Responsibilities:
Receive, review, and process calls from individuals reporting losses incurred, including accidents, thefts, or other incidents related to motor vehicles.
Demonstrate compassion and empathy towards callers experiencing difficult situations, ensuring a supportive and understanding approach.
Drive customer satisfaction by delivering excellent service and efficiently addressing customer inquiries and concerns.
Multi-task effectively, problem-solve, and maintain a high level of organization and attention to detail in a fast-paced environment.
Collaborate with team members and work independently to ensure timely and accurate handling of FNOL claims
Qualifications:
High school diploma or GED
Committed to delivering exceptional customer service and driving customer satisfaction.
Strong ability to multi-task, problem-solve, and maintain organization and attention to detail.
Eager to advance career with a reliable company and contribute to a growing organization.
Enjoy working collaboratively with a team as well as independently.
high school diploma.
Bilingual proficiency is a plus.
Who we are...
• UniVista is a Managed IT services company and our product is Customer Satisfaction.
• We were founded in 1997.
• Our average customer retention period is eight years.
• We’re firmly rooted in the community – We support and routinely donate to non-profits in the area.
What we're great at...
• Managed IT Support Services: We dedicate staff and our array of services to monitor and maintain your network and all your Windows, Mac, or Linux systems. We're here 24/7 to take care of all your business needs.
• IT Planning and Budgeting: We will help you decide which technologies and services are right for your business goals and needs. We'll also plan and implement them for you when the time is right for your business needs them.
• Business Continuity / Disaster Recovery Planning and Implementation: We create and implement a business continuity plan that can help your organization meet any business or compliance need.
• Compliance and Security: We will evaluate your existing security policies, perform PIN tests and internal vulnerability assessments on your network, and help you eliminate the risk of ransomware and hacking by elevating your security all while meeting your business’ compliance needs.
• Cloud Services: We work with the best cloud service vendors in the market to implement the right service for your business needs.
UNIVISTA CURRENTLY INSTALLS AND SUPPORTS THE FOLLOWING TECHNOLOGIES...
• Windows and Mac OS X workstations and servers
• SonicWALL and Cisco Firewalls
• Dell and Cisco Managed Switches
• Ubiquity, Meraki, and Cisco Wireless Access Points
• Microsoft Exchange Server
• Dell EqualLogic SAN design and implementation.
• Microsoft Hyper-V Virtual server hosting environment
• VMWare Virtual server hosting environments
• Microsoft SQL Server - All Supported Versions
• 3rd Party Device Control for enforced portable device encryption and reporting.
The Nitty Gritty Details
• Hours: 7:30am to 5:30pm every business day with optional 24x7 phone support.
• Service plans are tailored to your needs and budget.
• Normal response times to trouble calls: 1 hr for all business stopping emergencies. All other responses are based on priority and contract level.
Founded
1997
Company size
11-50 employees
Industry
IT Services and IT Consulting
Org type
Privately Held
Headquarters
Austin, TX
Who we are...
• UniVista is a Managed IT services company and our product is Customer Satisfaction.
• We were founded in 1997.
• Our average customer retention period is eight years.
• We’re firmly rooted in the community – We support and routinely donate to non-profits in the area.
What we're great at...
• Managed IT Support Services: We dedicate staff and our array of services to monitor and maintain your network and all your Windows, Mac, or Linux systems. We're here 24/7 to take care of all your business needs.
• IT Planning and Budgeting: We will help you decide which technologies and services are right for your business goals and needs. We'll also plan and implement them for you when the time is right for your business needs them.
• Business Continuity / Disaster Recovery Planning and Implementation: We create and implement a business continuity plan that can help your organization meet any business or compliance need.
• Compliance and Security: We will evaluate your existing security policies, perform PIN tests and internal vulnerability assessments on your network, and help you eliminate the risk of ransomware and hacking by elevating your security all while meeting your business’ compliance needs.
• Cloud Services: We work with the best cloud service vendors in the market to implement the right service for your business needs.
UNIVISTA CURRENTLY INSTALLS AND SUPPORTS THE FOLLOWING TECHNOLOGIES...
• Windows and Mac OS X workstations and servers
• SonicWALL and Cisco Firewalls
• Dell and Cisco Managed Switches
• Ubiquity, Meraki, and Cisco Wireless Access Points
• Microsoft Exchange Server
• Dell EqualLogic SAN design and implementation.
• Microsoft Hyper-V Virtual server hosting environment
• VMWare Virtual server hosting environments
• Microsoft SQL Server - All Supported Versions
• 3rd Party Device Control for enforced portable device encryption and reporting.
The Nitty Gritty Details
• Hours: 7:30am to 5:30pm every business day with optional 24x7 phone support.
• Service plans are tailored to your needs and budget.
• Normal response times to trouble calls: 1 hr for all business stopping emergencies. All other responses are based on priority and contract level.
Founded
1997
Company size
11-50 employees
Industry
IT Services and IT Consulting
Org type
Privately Held
Headquarters
Austin, TX
