Floor Staff
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Rock Spot Climbing
RI
Summary
Deliver outstanding customer service and provide climbing orientations and belay instruction to guests. Ensure a safe environment by monitoring the climbing floor and performing necessary facility maintenance and cleaning.
Job Description
THIS POSITION IS CURRENTLY CLOSED
Floor Staff
The part time Floor Staff at Rock Spot Climbing are responsible for delivering outstanding customer service to members and guests. Floor Staff also are responsible for ensuring a safe and fun environment for our customers through instruction and group facilitation. They complete these duties under the supervision of a shift supervisor.
Our team members are dynamic individuals who are on board with our Mission and Core Values, noted below.
Roles and Responsibilities
- First Class Customer Service - Make customers of all levels of experience feel welcome.
- High Quality Instruction - Provide orientations, belay instruction, and belay services for members and guests.
- Safety Evaluation - Monitor the climbing floor for potential safety hazards and regularly evaluate customer belay skills.
- Meticulous Maintenance - Maintain the quality of the climbing product by performing necessary route maintenance tasks as needed.
- Constant Cleaning - Maintain a welcoming environment by cleaning customer and staff focused areas throughout your shifts.
Qualifications and Skills
We are looking for
- Punctual and reliable
- Previous indoor rock climbing and top rope belaying experience
- Safety conscious
- Previous experience working with children
- Customer service and sales experience
- Outgoing, friendly personality
Physical Requirements
- Must be at least 16 years old
- Must be able to lift and move up to 50lbs
Rock Spot Climbing Mission Statement:
At Rock Spot Climbing we provide a positive climbing experience for all.
Rock Spot Climbing Core Values
- Promote Climbing to All Ages, All Abilities
- Create Outstanding Customer Experiences
- Build Relationships, Make Connections
- Strive For Excellence
- Succeed as a Team
With four locations, we are currently Rhode Island's first and tallest dedicated indoor rock climbing gym, and the only indoor rock climbing gym within the Boston City Limits. Since we first opened more than a decade ago (followed by Boston-Dedham in 2008, Peace Dale in 2013, and South Boston in 2015) we've introduced tens of thousands of people young and old, to the sport of climbing. Today, we continue to encourage and inspire climbers of all ages and abilities as they experience the thrill at our state-of-the-art, climate-controlled indoor climbing gyms.
Founded
1998
Company size
51-200 employees
Industry
Health, Wellness & Fitness
Org type
Public Company
Headquarters
Lincoln, RI
With four locations, we are currently Rhode Island's first and tallest dedicated indoor rock climbing gym, and the only indoor rock climbing gym within the Boston City Limits. Since we first opened more than a decade ago (followed by Boston-Dedham in 2008, Peace Dale in 2013, and South Boston in 2015) we've introduced tens of thousands of people young and old, to the sport of climbing. Today, we continue to encourage and inspire climbers of all ages and abilities as they experience the thrill at our state-of-the-art, climate-controlled indoor climbing gyms.
Founded
1998
Company size
51-200 employees
Industry
Health, Wellness & Fitness
Org type
Public Company
Headquarters
Lincoln, RI
