Floor Associate
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Shawnee Development LLC
Guymon, OK, US
Summary
The Floor Associate provides courteous service to guests by answering questions, maintaining facility cleanliness, and assisting with gaming machine operations. They also coordinate with management and security to ensure the integrity of the gaming floor and handle routine customer incidents.
Job Description
Department: Electronic Gaming
Division: LLC, Wholly owned by The Shawnee Tribe
Job Title: EG Floor Associate
General Definition: Responsible for providing a high degree of courteous service to guests during their entertainment experience.
Supervision Received: Supervisor
Supervision Exercised: N/A
Essential Job Functions:
Answer basic customer questions concerning gaming machines based on basic understanding of payout and machine operations (e.g. cashier locations, dollar bill acceptor locations, top prize payoffs)
Clean assigned area by aligning seats close to machines, emptying ash trays, and disposing of trash with goal of maximizing customer satisfaction with facility cleanliness
Coordinate with management, supervisors, and security to detect and prevent attempts to cheat or damaged gaming equipment and to report floor irregularities to a member of management.
Identify top prize transactions processes and completes paperwork promptly, with a high level of accuracy and service to the guest.
Handle routine customer complaints and incidents, exhibiting the appropriate discretion to identify situations that require the attention of supervisory personnel.
Perform other job related duties as assigned.
MINIMUM QUALIFICATIONS;
Education:
High School Diploma or GED
Training and Experience:
Six (6) months of EG Gaming Experience Preferred
Knowledge, Skills and Abilities:
Must be able to read, understand, apply, and retain knowledge of departmental rules, regulations, and policies.
Must possess the ability to handle/count large amounts of cash utilizing currency and coin counters, and be able to work in a fast-paced environment while maintaining accuracy.
May be required to lift up to fifty (50) pounds, possess good manual dexterity, and hand/eye coordination, but these requirements are based on needs of facility and staffing.
Proficiency with 10-key adding machine may be required in order to perform assigned job duties correctly.
Must be able to stand, sit, and walk for prolonged periods of time in order to properly perform the assigned job duties.
Must be able to work in a casino environment where second hand smoke and flashing lights are present
Must be able to work in a smoke filled casino environment
Licenses/Certifications/Other:
Must be able to complete pre-employment drug test with a negative result
Must be able to pass a background check and receive a license or permit from any Regulatory Agency, if applicable to perform the essential job functions
