Floor Associate

Job purpose

The Thrift Store Associate is the primary point of contact on the sales floor and operates as a Customer Service/Cashier representative.

Duties and responsibilities

This position description describes the general nature and level of duties and responsibilities required of the person(s) assigned to this position. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Must report for work at scheduled time, ready to perform work functions, and remain on task while completing the entire scheduled shift. 

• Cashiering. Includes assisting and greeting customers. 

•  Providing customer service, helping customers locate items and thanking customers for shopping and supporting Hope of the Valley. 

• Assist with the stocking and returning of items to their proper place at the Thrift Store. 

• Cleaning and organizing:

1. Zoning: straighten and reorganize shelves to feature and increase item visibility.

2. Facing: pulling items on the shelf forward to create the appearance of a full shelf. 

3. Cleaning: daily cleaning including, sweeping, vacuuming, taking out trash, mopping, cleaning windows and glass display cases. 

4. Communication. Consistently communicates and works cohesively with staff, volunteers, and the public to foster a warm, courteous, friendly, and professional atmosphere. 

5. Assists with other work responsibilities as assigned by the Thrift Store Manager 

Qualifications

Required Qualifications include:

• High School Diploma/GED 

• Able to receive direction and independently follow tasks through with minimum supervision. 

• Must be able to meet the physical demands of the job, such as moving and arranging merchandise.

• Strong communication skills, both verbal and written, with fellow workers and customers. 

• Detail oriented, able to multi-task and remain flexible with assignments. 

• Must have strong organizational and interpersonal skills. 

• Demonstrate strong work ethic founded upon integrity, organizational skills, and goal- oriented behavior. 

• Upholds attendance and performance standards. 

• Ability and willingness to work effectively with diverse people and/or populations. 

• Able to adhere to the practice of confidentiality regarding patients, families, staff, and the organization. 

• Able to act in a kind, decent and respectful manner at all times. 

• Must be flexible to work some weekends and/or late evenings when needed

Working conditions

• Typical warehouse/retail setting.  

Physical requirements

• Ability to work in a merchandising setting and lift a maximum of 40 lbs. without assistance, required to get assistance for lifting and/or moving any objects of an awkward shape or over 40 lbs.

• Must follow safety policies and procedures; compliance with OSHA.

• Required to use provided safety material for certain duties.

• Manual dexterity capable of operating cash register, clean and repair merchandise.

• Ability to execute frequent reaching, bending, handling and lifting of merchandise.

• Ability to be on feet the majority of the workday except for breaks and lunch.

• This position works predominantly indoors in a store, warehouse or dock environment all of which are high traffic settings involving people, equipment and/or machinery.

• The area is generally clean, orderly, properly lighted, ventilated and does have constant foot traffic from employees, volunteers, vendors and visitors.

• May be exposed to dust in the performance of certain duties.

• Noise levels are considered moderate to high.

• Requires regular standing, walking, sitting, crouching, stooping, speaking, hearing and seeing.

• Requires manual dexterity for regular repetitive finger motion and frequently reaching, pulling, pushing and lifting of objects and operating equipment.

• Requires manual ability to operate a pallet jack.

• May be exposed to extreme temperatures both hot and cold (variable weather).

• May be exposed to handling hazardous materials such as broken glass.

Open availability during store hours is required.