Fixed Operations Director | Commission Based - Tonkin Hillsboro Ford

Job Details: Job Location: Tonkin Hillsboro Ford - Hillsboro, OR, Salary Range: $180000.00 - $250000.00Commission/year, Job Category: Service, If you're a proven Fixed Operations leader who knows how to drive profitability, elevate customer satisfaction, and build high-performing service and parts teams, Tonkin Hillsboro Ford offers the opportunity to lead one of the region's premier Ford dealerships. We're seeking a strategic, hands-on Fixed Operations Director who can take our service, parts, and customer experience operations to the next level while developing a culture of accountability, performance, and exceptional guest service.

The Fixed Operations Director is responsible for the overall leadership, performance, and profitability of the Service, Parts, and Warranty departments. This executive-level position works closely with dealership leadership to drive revenue growth, optimize operations, develop team members, and ensure an outstanding customer experience. The ideal candidate brings a strong track record of fixed operations success, deep automotive industry knowledge, and a passion for coaching teams to achieve exceptional results.

Why Join Tonkin Hillsboro Ford?

Lead a high-volume Ford dealership with a strong reputation in the market

Join one of the Pacific Northwest's most respected automotive groups

Competitive executive compensation package with substantial earning potential

Opportunity to influence dealership strategy and long-term growth

Work with an established team and manufacturer-supported training resources

Career advancement opportunities within a growing dealer organization

Strong leadership support and investment in operational excellence

Fixed Operations Director Job Responsibilities

Provide overall leadership and strategic direction for Service, Parts, and Warranty operations

Drive department profitability while maintaining exceptional customer satisfaction scores

Develop and execute plans to increase labor sales, parts sales, retention, and effective labor rates

Monitor and analyze key performance indicators (KPIs) to identify opportunities for improvement

Recruit, train, coach, and develop managers, advisors, technicians, and support staff

Ensure compliance with manufacturer standards, dealership policies, and regulatory requirements

Partner with dealership leadership to establish annual budgets and operational goals

Improve departmental efficiency, productivity, and customer retention initiatives

Oversee warranty administration and ensure accurate processing and reimbursement

Foster a culture centered on accountability, teamwork, employee development, and customer service excellence

Maintain strong relationships with Ford representatives and vendor partners

Implement best practices that improve profitability, workflow, and overall customer experience

Fixed Operations Director Benefits and Compensation

Compensation: $180,000 - $250,000 annually, based on experience, qualifications, and performance.

In addition to competitive pay, our benefits are designed to support you and your family…

Employer-subsidized Medical and Dental insurance, with comprehensive coverage options

Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth

A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family

401(k) with Company Match

Generous Paid Time Off that begins accruing from Day 1

Exclusive employee pricing for you and your family on parts, service, and vehicles

Qualifications: Fixed Operations Director Qualifications

7+ years of automotive fixed operations leadership experience

Previous experience managing Service and Parts departments within a dealership environment

Proven success driving department profitability and operational performance

Strong financial acumen with the ability to analyze departmental statements and KPIs

Exceptional leadership, coaching, and team-building abilities

Strong customer service and conflict resolution skills

Experience developing and implementing process improvements

Excellent communication and organizational skills

Ford dealership experience preferred

Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.

Ready to Take the Wheel?

If you're a proven automotive fixed operations leader looking for a high-income opportunity with a respected dealership group, we want to hear from you. Apply today and discover why Tonkin Hillsboro Ford is the right place to accelerate your career!