Fitness Services Team Member
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XCAL
Ashburn, VA, US
Summary
The Fitness Services Team Member is responsible for providing high-quality customer service by greeting members, managing account inquiries, and processing sales transactions. They also maintain the cleanliness and organization of the fitness services desk area.
Job Description
Fitness Services Team Member
XCAL Shooting Sports and Fitness, a family-owned business, combines its technology-driven design with uncompromising customer service to deliver a unique and fun-filled experience for shooters and fitness enthusiast of all levels. This revolutionary new concept integrates shooting sports and fitness in one convenient location. Our facility features three distinct shooting ranges, full-service restaurant, large retail space, traditional as well as functional fitness, mixed martial arts dojo, spin studio, group fitness, spa services, child activity center and a host of amenities to provide an exceptional experience.
Employment at XCAL comes with an XCAL membership, flexible hours, employee lockers rooms, and discounts on products and services.
Position Summary
Delivers the highest quality customer service to all members and guests through professional greetings, account maintenance, and extensive knowledge of XCAL products and services. Proactively meets the needs of members and accurately answers questions.
Job Duties and Responsibilities
- Greets and admits members and guests onto the fitness floor by scanning their membership cards and responding to messages regarding their membership account.
- Enters sales transactions for members, including program, service, and payments.
- Processes member paperwork, including address changes, and electronic funds transfers.
- Answers club phone to assist with member and guest inquiries.
- Maintain the cleanliness and organization of the fitness services desk area.
Position Requirements
- High School Diploma or GED.
- 6+ months of customer service experience.
- Ability to stand for minimum for 4 hours at a time.
- Excellent verbal and written communication skills.
- Ability to proficiently use a computer.
Preferred Requirements
- 6+ months of hospitality experience.
