Fitness Concierge

Azario Lakewood Ranch, located in Bradenton, FL, is pleased to announce an excellent career opportunity for a part-time Fitness Concierge! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.

Summary:
The Fitness Concierge will oversee fitness equipment, group exercise class set up, scheduling and general oversight of locker rooms, movement studios and fitness equipment.
 

Key Responsibilities:  

• Maintains all transactions through JONAS/Mindbody, including member and guest appointments, revenue tracking, and transaction accuracy
• Ensures members are well-served in selecting and purchasing wellness merchandise and manages inventory levels
• Greets members and guests to the Wellness Center warmly and pleasantly; oversees the coordination of all member and guest requests, issues, and complaints in a professional, courteous, and timely manner, and follows up with the Spa and Wellness Manager when appropriate
• Provides outstanding service to members and their guests professionally and courteously
• Assists members in using the online booking system
• Attends meetings and training as required by management
• Approaches all encounters with members, guests, and team members in an attentive, friendly, courteous, and service-oriented manner
• Maintains high standards of personal appearance and grooming, including wearing the proper uniform and nametag when working
• Complies at all times with brand standards and regulations to encourage safe and efficient club operations
• Checks guests and members in and out and provides facility tours and explanations of programming when applicable
• Processes transactions for all events, guest fees, membership fees, dues, and related items
• Handles all administrative functions of the spa, including using spa software, maintaining inventory of supplies, answering telephones, making appointments, and answering questions
• Serves as the initial and complete source of information regarding what is available at the Wellness Center and all procedures to ensure guest comfort (i.e., treatments, programs, fitness equipment, and products)
• Assists guests in the retail area
• Arranges all spa appointments for à la carte services, activities, and packages
• Monitors appointments and ensures proper staffing to maintain a sense of order and efficiency
• Assists guests and members with spa prescriptions
• Ensures the facility is prepared for proper opening and closing each day
• Monitors and maintains the cleanliness and orderliness of the facilities, including ensuring that facility amenities are in proper working order

Minimum Qualifications:  

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Must be able to convey information and ideas
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must be able to multitask
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Must have the ability to assimilate complex information, data, and other inputs from disparate sources and consider, adjust, or modify them to meet the constraints of the particular need
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by members and guests
• Must be able to work with and understand financial information, data, and basic arithmetic functions
• Excellent organizational and time management skills
• Excellent interpersonal skills and ability to communicate with members in an appropriate tone and manner, both verbally and in writing
• Possesses a high level of energy, initiative, enthusiasm, and cooperation, and exercises good judgment and discretion
• Proficiency in Microsoft Word, Excel, Outlook, PowerPoint, Publisher, and operating systems such as a POS
• Comfort with public speaking and ability to apply critical thinking for problem-solving and conflict resolution
• Extremely strong organizational skills
• Ability to learn Mindbody software, Google Forms, MailChimp, registration processes, policies and procedures, equipment, materials, and products
• CPR and First Aid certifications required, or willingness to become certified within the first 90 days
• Must be certified in group exercise
• Must be certified in personal training
• Must be willing to work weekends and holidays

Working Conditions and Physical Effort:  

• Works indoors and outdoors; potential exposure to sharp and rapid equipment movement, sharp utensils, harmful chemicals, and solvents if proper safety procedures are not followed
• Must have the ability to perform moderate physical work; may be required to lift up to 50 pounds, up to 30 pounds frequently, and up to 20 pounds constantly
• Performs activities such as bending, kneeling, crouching, reaching, standing, lifting, and grasping for up to five hours without sitting

This job description does not imply that the above are the only responsibilities assigned to this position. Employees holding this position will be required to perform any job-related duties as requested. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

Benefits & Other Compensation:
This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits – Medical (if determined by the ACA measurement)
• Retirement Benefits – 401(k) with employer match (19 years of age and older)

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.

About Troon:
Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.