Financial Counselor
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Acadia
FL
Summary
The Financial Counselor is responsible for verifying insurance benefits, managing patient billing, and collecting out-of-pocket payments. They also handle financial disclosure paperwork and maintain accurate logs for charity and administrative adjustments.
Job Description
We are hiring a full-time Financial Counselor for our new Orlando Behavioral Health Hospital!
Our Financial Counselor is responsible for accurate, timely and complete documentation regarding insurance verification, billing and collections.
Acadia Healthcare and Orlando Health have formed a joint venture to develop, construct, and operate a state-of-the-art, two-story, 144-bed behavioral health hospital. This new facility will address the critical need for accessible, high-quality psychiatric care in the Orlando area, expanding the region’s capacity to serve patients across Central Florida. Located in Apopka, Florida, the newly built hospital will provide a comprehensive suite of behavioral health services to meet growing demands.
Opened in June 2026, this hospital will consolidate Orlando Health’s behavioral health services, streamlining and enhancing psychiatric care for the community.
Acadia Healthcare is a leading provider of behavioral healthcare services across the United States. Acadia operates a growing network of 250 plus behavioral healthcare facilities with approximately 11,100 beds in 39 states and Puerto Rico. With more than 23,000 employees serving approximately 75,000 patients daily, Acadia is the largest stand-alone behavioral health company in the U.S.
Acadia Healthcare’s purpose is to Lead Care With Light and our mission is to be a world-class organization that sets the standard for excellence in the treatment of mental health and addiction concerns. We strive to maintain our standing as a thought leader in the behavioral healthcare industry, providing treatment that is synonymous with compassion and innovation.
ESSENTIAL FUNCTIONS:
- Responsible for auditing the admission packets and for the verification of benefits along with all patient demographic information in the patient accounting system.
- Financial counseling of patients and/or guarantors and collecting any out of pocket (deductibles, copays, exhausted days, etc). Provide information to the patient and/or guarantors regarding their benefits and financial obligations.
- Complete financial disclosure paperwork for patients that request assistance including verifying income and expenses.
- Complete adjustment forms for any charity or administrative adjustments for approval.
- Complete promissory notes for patients that request payment arrangements.
- Update daily the upfront collection log, charity log, and admin adjustment log. Review with BOD on a weekly basis.
- Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.
OTHER FUNCTIONS:
- Perform other functions and tasks as assigned.
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
- High school diploma or equivalent required.
- Three or more years' experience in related field required.
- Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.
LICENSES/DESIGNATIONS/CERTIFICATIONS:
- Not applicable
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances
(e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.
We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.
AHGROW
#LI-OHBHH
#LI-SK1
Headquartered in Franklin, Tennessee, Acadia Healthcare was established in January 2005 to develop and operate a network of behavioral health facilities across the country.
Acadia Healthcare’s mission is to create a world-class organization that sets the standard of excellence in the treatment of specialty behavioral health and addiction disorders.
Acadia’s management style and philosophy is one of collaboration and flexibility as we create an energetic and team-oriented service delivery system. Our organization values input from employees, physicians, and all strategic alliances. As evidenced in our mission statement, Acadia Healthcare’s mission is to create behavioral health centers where people receive care that enables them to regain hope in a supportive, caring environment. We want Acadia to be synonymous with excellent care, phenomenal customer service and an unparalleled commitment to our patients, staff, physicians, and community.
As a leading provider of behavioral healthcare services in the United States and Puerto Rico, Acadia Healthcare operates 253 treatment facilities across 39 states. Our network of treatment facilities offers multiple levels of care for various behavioral health and substance use disorders. At Acadia, our primary goal is to meet patients where they’re at in their treatment process. We do this by providing a multitude of levels of care, including detoxification, residential treatment for addiction, residential treatment for dual diagnosis, acute psychiatric inpatient hospitalization, medication-assisted treatment (MAT) services, and an array of outpatient programming options, ranging from partial hospitalization programs (PHPs) and intensive outpatient programs (IOPs) to traditional outpatient services. Our network of treatment facilities creates greater access to care, reduces the stigma associated with mental illness and addiction, and offers those in our communities a safe environment in which to receive the treatment they need.
Founded
2005
Company size
10,001+ employees
Industry
Mental Health Care
Org type
Public Company
Headquarters
Franklin, Tennessee
Headquartered in Franklin, Tennessee, Acadia Healthcare was established in January 2005 to develop and operate a network of behavioral health facilities across the country.
Acadia Healthcare’s mission is to create a world-class organization that sets the standard of excellence in the treatment of specialty behavioral health and addiction disorders.
Acadia’s management style and philosophy is one of collaboration and flexibility as we create an energetic and team-oriented service delivery system. Our organization values input from employees, physicians, and all strategic alliances. As evidenced in our mission statement, Acadia Healthcare’s mission is to create behavioral health centers where people receive care that enables them to regain hope in a supportive, caring environment. We want Acadia to be synonymous with excellent care, phenomenal customer service and an unparalleled commitment to our patients, staff, physicians, and community.
As a leading provider of behavioral healthcare services in the United States and Puerto Rico, Acadia Healthcare operates 253 treatment facilities across 39 states. Our network of treatment facilities offers multiple levels of care for various behavioral health and substance use disorders. At Acadia, our primary goal is to meet patients where they’re at in their treatment process. We do this by providing a multitude of levels of care, including detoxification, residential treatment for addiction, residential treatment for dual diagnosis, acute psychiatric inpatient hospitalization, medication-assisted treatment (MAT) services, and an array of outpatient programming options, ranging from partial hospitalization programs (PHPs) and intensive outpatient programs (IOPs) to traditional outpatient services. Our network of treatment facilities creates greater access to care, reduces the stigma associated with mental illness and addiction, and offers those in our communities a safe environment in which to receive the treatment they need.
Founded
2005
Company size
10,001+ employees
Industry
Mental Health Care
Org type
Public Company
Headquarters
Franklin, Tennessee
