Field Technician
Boost your chances before you apply.
Pomeroy
New York, NY, US
Summary
The Field Technician provides on-site support for hardware and software installations, repairs, and maintenance. They are also responsible for instructing customers on system operations and reporting on equipment problem trends.
Job Description
Responsibilities
- Assists in investigating and resolving complex installations and maintenance matters of significance.
- Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
- Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
- Instructs customers in the operation and maintenance of systems/equipment.
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
- Performs analysis and prepares reports on system problem trends and issues
Basic Qualifications
- 3+ of field support experience
- Ticket and asset management
- Strong hardware/software installation, support, and troubleshooting
- Windows XP, 10, and 11 experience
- Mac OS and iOS support
- Network Printer, HP configuration, consumable swaps, and moves
- Experience with Active Directory, MS Office, phone security, OS365
- Configuring new PC’s/notebooks via imaging, SCCM and standalone
- Remote Install software/hardware and support
- Lift and carry up to 40lbs
Preferred Education and Training
- High school or G.E.D.
- Lenovo or other vendor certifications
- CompTia A+, Network+/Security+ (Preferred but not required)
- Apple training (preferred but not required)
Work Environment
- Office environment
- Walk up kiosk/ vending and lock / network printers
#LI-DNI
Technology is mission-critical to your business so it must work — continuously.
Everything we do — every assessment, every equipment procurement, every service outcome — is focused on keeping your organization running smoothly and staying productive. Your dedicated Pomeroy team carefully monitors your workplace so we not only optimize efficiencies but also pre-empt issues before your work is interrupted. We’re where you need us, ensuring business continuity often before the effects of an issue are ever felt. When something does happen, we immediately jump in and get your business technology back to full speed. You can be confident that a Pomeroy partnership brings the right level of tailored IT support specific to your business. And as your business grows and the world changes, we help evolve your IT capabilities so your business runs non-stop into the future.
Founded
1982
Company size
1,001-5,000 employees
Industry
IT Services and IT Consulting
Org type
Privately Held
Headquarters
Hebron, Kentucky
Technology is mission-critical to your business so it must work — continuously.
Everything we do — every assessment, every equipment procurement, every service outcome — is focused on keeping your organization running smoothly and staying productive. Your dedicated Pomeroy team carefully monitors your workplace so we not only optimize efficiencies but also pre-empt issues before your work is interrupted. We’re where you need us, ensuring business continuity often before the effects of an issue are ever felt. When something does happen, we immediately jump in and get your business technology back to full speed. You can be confident that a Pomeroy partnership brings the right level of tailored IT support specific to your business. And as your business grows and the world changes, we help evolve your IT capabilities so your business runs non-stop into the future.
Founded
1982
Company size
1,001-5,000 employees
Industry
IT Services and IT Consulting
Org type
Privately Held
Headquarters
Hebron, Kentucky
