Field Support Rep
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RAILCREW XPRESS LLC
MO
Summary
The Field Support Rep provides customer service to clients, management, and drivers while coordinating trip assignments. They are responsible for recording trip information for billing and maintaining updated driver and vehicle documentation.
Job Description
Job DetailsJob Location: Kansas City, MO [338] - North Kansas City, MO 64116Salary Range: $15.00 - $15.00 Hourly*This position is temporarily remote. It requires you to provide your own computer to work. You must provide your own reliable internet access. You must have a headset to answer phones. If you are having connection issues with your internet, you must call the Dispatch Manager and arrange to pickup a hotspot. You must also arrange to drop off this equipment.
The FSR position is responsible for interacting with our clients, RCX management and Drivers. An FSR will generally work 3, 12-hour shifts and 1, 6-hour shift per week.
Primary Job Responsibilities
Providing customer service to RCX clients, field management and drivers.
Taking assignments from RCX clients.
Answering phones and assisting clients, RCX management and drivers with all issues pertaining to the day to day operation
Identifying and assigning drivers and vans to trips received from clients
Communicating essential information and updates to our clients, RCX management and drivers
Obtaining proper approvals and documentations necessary for payment
Perform administrative functions to assist in keeping driver and van information updated.
Reporting information necessary for the RCX field managers to properly manage the drivers.
Correctly obtaining and recording trip information for communication and billing to the clients.
Other duties as necessary to create a proper work environment or that become essential to the day to day operation of the company.
QualificationsEducational Requirements
High School Diploma or equivalent
Experience Requirements
Minimum of 1 year of high volume dispatching or call-center experience
Physical Qualifications
Must be a minimum of 21 years of age
Ability to lift up to 10 lbs.
Position requires extended periods of time sitting
Position requires extended periods of time using a telephone
This position is subject to Random drug and alcohol testing
Skills
Proper phone techniques and etiquette
Ability to transcribe audio to text
Ability to professionally communicate both written and orally
MS Office products, including Outlook, Word and Excel
Google
Google Mapping
DriveCam
Computerized dispatch software
Personal Qualifications
Excellent interpersonal and communication skills
Strong attention to detail
Strong organizational skills
Ability to juggle multiple deadlines within a stressful environment
Ability to communicate professionally both written and verbally
At RailCrew Xpress, we assist America's railroads to better serve the nation, by providing safe and reliable crew transportation, while conducting ourselves in a manner that promotes reward, fairness, respect, and consideration for all our stakeholders, including employees, customers, suppliers and shareholders.
The founders started the company because they saw a need for technology solutions to streamline the crew transportation component of the freight railway business. The railway industry has strict contract penalties with their suppliers so it is critical we guarantee to our customers that their rail crews will always arrive on time.
Railways depend on third party providers to transport crew—mainly engineers and conductors—from train to train. This may seem odd to those who might wonder, why don’t the crew members just get on another train? The answer lies in the fact that the limited infrastructure for freight rail transportation is already overextended: tracks that should handle 10 trips per day handle 40. The freight routes are also fairly short, 150 to 250 miles, and trains and crews are scheduled to the limit.
Basic Requirements to join the team: http://www.RCXhires.com
Must be 21 years or older
Full and part time openings. Days or nights
No felonies, drug testing is mandatory
Must have clear MVR for previous 7 years
Founded
2005
Company size
1,001-5,000 employees
Industry
Truck Transportation
Org type
Privately Held
At RailCrew Xpress, we assist America's railroads to better serve the nation, by providing safe and reliable crew transportation, while conducting ourselves in a manner that promotes reward, fairness, respect, and consideration for all our stakeholders, including employees, customers, suppliers and shareholders.
The founders started the company because they saw a need for technology solutions to streamline the crew transportation component of the freight railway business. The railway industry has strict contract penalties with their suppliers so it is critical we guarantee to our customers that their rail crews will always arrive on time.
Railways depend on third party providers to transport crew—mainly engineers and conductors—from train to train. This may seem odd to those who might wonder, why don’t the crew members just get on another train? The answer lies in the fact that the limited infrastructure for freight rail transportation is already overextended: tracks that should handle 10 trips per day handle 40. The freight routes are also fairly short, 150 to 250 miles, and trains and crews are scheduled to the limit.
Basic Requirements to join the team: http://www.RCXhires.com
Must be 21 years or older
Full and part time openings. Days or nights
No felonies, drug testing is mandatory
Must have clear MVR for previous 7 years
Founded
2005
Company size
1,001-5,000 employees
Industry
Truck Transportation
Org type
Privately Held
