Field Service Technician - Western U.S.

Capsa Healthcare… come join our growing team of professionals passionate about the delivery of modern healthcare.  

Capsa is a market leader whose team members continuously strive to deliver reliable, cutting-edge health IT and medication management solutions to customers worldwide.

We are seeking a full-time Field Service Technician to provide onsite support for Capsa Healthcare products. This position facilitates the installation and/or repair of product at customer locations while liaising with Capsa’s internal operations, engineering, and other internal teams on product-related support issues.  

This is a remote position located within the Western US Region; or possible hybrid if located near Portland, OR. 

As the Field Service Technician, you will contribute to the team by performing the following duties (other special projects may also be assigned):

• Install, repair, maintain, refurbish, and upgrade Capsa products and software. 
• Deploy, configure, test, and validate equipment at customer facilities. 
• Use Capsa software platforms and other approved tools to monitor product performance, support remote diagnostics, and assist with troubleshooting. 
• Coordinate product delivery and service logistics with customers, internal teams, and freight providers. 
• Train customers and third-party service providers on product operation and maintenance. 
• Develop and maintain technical work instructions and training materials. 
• Deliver a positive customer experience while representing Capsa professionally. 
• Document service activity and report trends involving projects, project assets and documentation, product performance, customer needs, and recurring field issues. 
• Provide technical consultation and support to internal teams. 
• Travel as required to support installations, service, and field projects. 
• Participate in a predefined rotational on-call support schedule (if applicable). 
• Complete trip reports, service records, and required operational reporting. 
• Provide field feedback to Product Management and Engineering to support product improvements.

What we ask of you:

• Bachelor's degree preferred and 3+ years of field service experience, or an equivalent combination of education and relevant experience. 
• Experience supporting technical products, preferably in healthcare or capital equipment environments.
• Strong mechanical, electrical, electronic, networking, software installation, and troubleshooting skills.
• Experience with Windows, cloud-based monitoring, remote diagnostic platforms, databases, and connected-device technologies preferred.
• Excellent customer service, communication, presentation, and small-group training skills.
• Strong organizational, project management, time management, and prioritization abilities.
• Proficiency with Microsoft 365 applications; ERP and CRM experience preferred.
• Ability to travel frequently based on customer, territory, and project needs, including overnight domestic travel and occasional international travel. Travel may be up to 75%.
• Ability to work effectively with customers, vendors, and cross-functional teams.

Capsa Healthcare offers an exciting growth opportunity to those who are passionate about the industry and their career development.   You will also enjoy a solid compensation package, including, but not limited to, the following: 

• Commensurate salary
• Paid time off
• Paid holidays
• Medical, dental and vision insurance
• Paid parental leave
• 401(k) with company match
• Company-paid Life, AD&D and Long-term disability insurance
• Voluntary Short-term disability, Supplemental Life, AD&D, Accidental Injury, Hospital Indemnity, Critical Illness & ID Theft insurance

EEO/AA Employer/Vet/Disabled