Field Service Technician - Jacksonville FL

Job DetailsJob Location: Field Service Technician - Jacksonville FL - Jacksonville, FLSalary Range: $25.00 HourlyCash Depot is the largest independent provider in the United States specializing in retail cash management, consumer financial services, ATM solutions, and air/vac systems. An award-winning provider of financial technology, equipment, and services since 1983, we are supported by more than 270 operational employees and 160 nationwide service technicians. Our team is dedicated to meeting our partners’ needs through top-rated customer service, innovative technology and applications, durable equipment, and dependable on-site maintenance.

JOB SUMMARY:
Responsible for the installation and maintenance of ATMs and Air/Vac equipment. 

ESSENTIAL JOB DUTIES / RESPONSIBILITIES:

Install, convert, repair and remove ATMs, Air/Vac, and other equipment and Cash Depot products.
Perform cash replenishment and coin removal, as scheduled and requested.
Partner with the territory dispatcher to execute dispatch request as scheduled and requested.
Complete tasks as assigned by supervisor or applicable Cash Depot staff members.
Communicate inventory and support requests in order to complete scheduled tasks in an accurate and timely manner.
Perform administrative paperwork in a complete, accurate and timely manner.
Maintain important department metric standards in efficiency, safety, first time fix rate, and other metrics important to Cash Depot and our customers.
Assist other technicians and help train or perform ride along training, as needed.
Must follow all security procedures and policies.

OTHER JOB DUTIES / EXPECTATIONS:

Maintain a professional image, both personal and vehicle.
Maintain inventory standards as required.
Attend training as requested in Wisconsin and maintain technical competencies of ATMs and Air Products.
Identify and recommend efficiency improvements.
Operate as a team player.
Performs other job-related duties as assigned.
Flexible work schedule with on-call duty.
Work independently with minimal supervision.

REQUIREMENTS / QUALIFICATIONS:  (Education, Experience, Skills, Abilities)

High School Degree / GED
Valid driver’s license, clean driving record, and ability to be insured through Company’s risk insurer.
Ability to drive a vehicle over 50% of the shift.
Ability to work in a safe manner when lifting and performing tasks associated with position.
Experience in trouble shooting or electro mechanical work.
Ability to follow the expectations set forth in the Field Service Handbook.
Excellent communication skills, written/verbal with internal and external contacts.
Proven ability to be organized, detailed, multi-tasker, critical thinker, accurate, thorough and a problem-solver.
Ability to adapt to change in the workplace or assignment of duties.

Join a company where your contributions directly pay off.
We believe in sharing success with our employees, which is why our benefits are designed to invest in you—now and in the future:

Generous Profit‑Sharing Bonus — share directly in the company’s success and reap the rewards of what we build together
Competitive Medical, Dental & Vision coverage
Company‑paid Life Insurance & Short‑Term Disability
Paid Holidays and PTO
Medical Deductible Reimbursement & Wellness Benefit Programs
401(k) with Company Match

PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by Team Members to successfully perform the essential functions of the field technician position.

Communication:
While performing the duties of this job, the Team Member is regularly required to communicate with customers in the field, and fellow Team Members, which requires the ability to speak and hear.  Required to complete reports which requires ability to write and/or type. 

Physical Demands:

N (Not Applicable)
Activity is not applicable to this position.

O (Occasionally)
Position requires this activity up to 33% of the time (0 – 2.5+ hours/day)

F (Frequently)
Position requires this activity from 33% - 66% of the time (2.5 – 5.5+ hrs/day)

C (Constantly)
Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands
Lift/Carry
Push/Pull

Stand
F
Up to 50 lbs.
F
Up to 50 lbs.
F

Walk
F
51 – 100 lbs.
O
51 – 100 lbs.
F

Sit
C
101 – 150 lbs.
O
101 – 150 lbs.
F

Manually Manipulate
C
Over 150 lbs.
O
Over 150 lbs.
O

Reach Outward
F
 

Reach Above Shoulder
O
 

Climb
O
 

Crawl
O
 

Squat or Kneel
O
 

Bend
O
 

Team Members will encounter the following items while performing their job duties, typically while performing their job independently without the assistance of others, and thus Team Members must be able to lift such items as an essential function of this position:
 

Item
Weight

Dispenser (part)
34 lbs.

Coin Bag
40 lbs.

Compressor
40 lbs.

High Security Base
60 lbs.

Coin Box
60 lbs.

Concrete Bag
80 lbs.

Dolly
86 lbs.

Top Compartment
140 lbs.

Vacuum Attachment
310 lbs. (with lifting equipment)

ATM Machines**
280 – 875 lbs. (with lifting equipment)

**Note: ATMs weighing over 875 lbs. require two (2) Field Service Technicians.

Other Physical Requirements:

Vision (Near, Distance, Color, Peripheral, Depth)
Sense of Sound - normal

WORK ENVIRONMENT:
This job operates in a traveling capacity within a van (and sometimes more depending on assigned route) and will be exposed to weather conditions within the specific territory. This job also involves operation at customer locations (estimated 50% of shift).  Team Member will receive direction via phone or email.  This role routinely requires the use of lifting equipment, hand tools, iPad and cell phone, etc.

This is a full-time position.  Work schedule is flexible, includes nights, weekends, holidays and on call duty. 

Join a company that invests in you. We offer:

Competitive Medical, Dental & Vision benefits
Company paid Life Insurance & Short Term Disability
Paid Holidays and PTO
Medical Deductible Reimbursement & Wellness Benefit Program's
401(k) with Company Match
And a generous Profit Sharing Bonus that lets you share in our success

OTHER DUTIES:  
Cash Depot has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors, as deemed appropriate. This document does not represent a contract of employment, and Cash Depot reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

ADA REASONABLE ACCOMMODATION STATEMENT:
Cash Depot is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Contact the Human Resources Department if you ever need an accommodation to perform the essential functions of this position.  
The Company will then engage in an interactive dialogue with you to determine what reasonable accommodations may be available to enable you to perform the essential functions of your position, absent undue hardship.  

Cash Depot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

 
Qualifications